Nicoline Halkerd Acma, Cima / Lean Six Sigma Email & Phone Number

Colchester, Gb

Greater London, England, United Kingdom

■ Leading speciality insurer and reinsurer operating globally across 6 continents■ Process Management | Implementation | Monitoring• Establish and maintain processes over Claim Payment lifecycle and setting quality and performance standards• Assessing and managing risk within and across claims and finance teams• Contribute to the review and refinement of processes, procedures and systems to continuously improve the efficiency of accounting activities

■ Leading global insurance company operating in 130 countries (85K employees) providing business/personal insurance and risk management■ Reporting• Engaging and building relationships with global offshore teams including senior management, controllership, tax and treasury, gaining and in depth understanding of their business and generating real time reporting output• Extraction of data from various platforms, compilation and production of all reports used to direct and focus intercompany positions• Conducting balance sheet exception reporting with completion of all associated check requirements• Preparation and review of quarterly reporting schedules for intercompany and dividend accounts• Journal reviews and approvals for global team with reporting on any queries• Improved the speed of reporting (quarterly and year end) with reduced queries■ Process Management | Monitoring• Maintaining all working files including formulae, macros and PowerBi dashboards• Recording and monitoring new tasks through change control processes■ Achievements• Implementing and enhancing reports (GL accounts) following identification of critical lack of reporting to further standardisation and consolidation improvement• Successfully completed a smooth year end after 6 months in the role with reduced queries following closure of ledgers• Improved communication and capturing of dividend payments; collaborated with 3 departments to refine and implement a process which provided identification of request origination and improved time to resolve queries, which in turn enabled controllers to know to initiate capture processes• Identified and built relationships with key individuals across the business enabling quicker resolution of queries

■ Operating in 25 countries providing wireless infrastructure within the telecommunications space■ Process | Control | Procedures | Improvements• Championed communication and established collaboration sessions at regional management level and departments which led to the identification of process upgrade/change requirements, systems and controls to review• Translated business requirements into business cases and problem statements• Documented identified opportunities for improvement (system and process) and presented business cases to the regional executive committee (ExCo)• Monitored and tracked project metrics, driving successful implementation controls and user acceptance of new processes • Adopted lean business principles and methodology to drive continued improvement – proactive, reactive and maintained■ Achievements• Standardised regional procurement processes which enabled accurate reporting of expenses (fuel, equipment, asset losses)• Developed and set KPI metrics which delivered improved transparency of performance management results• Improved technician reporting on client and site visits specifically used to reduce visits to dangerous areas and improve employee safety

■ Leading independent corporate governance specialist, providing company secretarial, statutory and board services■ Process Improvement• Analysed and evaluated business processes, trends and patterns; identified areas of risk, barriers and gaps• Conducted workshops to gather information from business units, built relationships with stakeholders driving onboarding of processes• Master data custodian for 5 divisions, managed data integrity of records• Business process mapping • Designed and documented test scenarios of proposed improvements from training plans and UAT, prior to implementation to environment release■ Accounting• Full function accounting for 3 business units - income statement, balance sheet (exception checks and reporting) budgets, cash flow forecasts, cash flow management, journal processing, credit management, cost analysis, preparation of board packs• Analysed financial performance, financial plans and financial risks, assessment and risk mitigation • Completed month-end close, quarterly & annual deliverables and management accounts with zero late submissions• Approved journal requests following review and agreement• Conducted intercompany performance reporting and corrections to management fee calculation• Took on management accountant responsibility • Performance measurement of 7 divisions, identified loss-making products, avoided increases in headcount as the business grew■ Achievements• Reduced month end deadlines by 50% which resulted in faster decision making by C-suite and Board• Streamlined invoicing processes, re negotiated payment terms with suppliers which improved cashflow• Improved company external audit report by 100% following identification and mitigation of significant fraud risk. Introduced and embedded upgraded internal controls• Developed and implemented an improved billing process and early identification of changes to client agreements, increased accurate billing and revenue collection

■ Multinational chemical organisation with 17K employees globally■ Process | Controls | Procedures • Owned internal process analysis, implementation of enhanced, improved procedures and controls• Analysed and identified risk levels and gaps in financial processes in procurement, logistics, sales and manufacturing• Conducted accounting-specific testing cycles during implementation of process/system transitions, error identification and correction implementation• Onboarded teams with early adoption of best practice and new initiatives■ Accounting Functions• Credit control & sales ledger management – receipted payments, resolved queries and aged debt analysis• Conducted annual credit limit reviews together with acute credit application management from credit limit increases, reductions and accounts on hold• Supported internal and external auditors• Provided Treasury back-up in the Treasurer's absence• Developed operational knowledge across finance and support functions enabling a review of processes and identifying further areas for improvement• Provided financial guidance and financial planning input■ Achievements• Reduced foreign travel expense payouts by 40% after implementing correct calculations procedure• Implemented full automation of month end invoice and statement distribution which reducted queries and improved cashflow • Led a project team focused on reducing aged debt from 180+ days overdue to within agreed terms and increased the debtors book value by 70%, resulting in positive cashflow impact• Facilitated the smooth transition and automation of accounts payable and accounts receivable functions to shared service and customer service centres including implementation rectification of records and functions, writing of standard operating procedures and trained 25 employees (head office and remote)• Conceptualised and rolled out KPI metrics across AP and AR adopted by Global Shared Service Centre

Rustenburg, North-West, South Africa

Managing the daily Administration of the store.In addition to the Administration Manager role, I contributed ideas that lifted business performance, increasing sales on targeted days by 50% - 70%.

Acma, Cgma, Accounting And Finance

Lean Six Sigma, Lean Processes And Methodology, Certified Green Belt

Using Lean Six Sigma Methodology to improve business and manufacturing processes and efficiency by reducing wasteful activities.