Nicollas Marques Email & Phone Number

Toronto, Ontario, Canada

• Proficient in using POS (North Star) systems to handle and process $2,000+ in transactions per shift including credit, debit and directly to members accounts. • Prepared and served draft beer, wine and crafted custom cocktails with attention to detail and quality.• Took food orders and served guests both at the bar and tables, ensuring prompt and courteous service for 100-250 patrons/night.• Created an enjoyable environment while monitoring alcohol consumption to provide guests… Show more • Proficient in using POS (North Star) systems to handle and process $2,000+ in transactions per shift including credit, debit and directly to members accounts. • Prepared and served draft beer, wine and crafted custom cocktails with attention to detail and quality.• Took food orders and served guests both at the bar and tables, ensuring prompt and courteous service for 100-250 patrons/night.• Created an enjoyable environment while monitoring alcohol consumption to provide guests safety and prevent conflicts.• Maintained a clean, organized and well-stock bar area by managing inventory, wiping down surfaces, loading/unloading dishes, and replenishing fresh ingredients Show less

Toronto, Ontario, Canada

• Excelled in diverse settings, including casual & fine dining, VIP lounges, board & corporate services, weddings, events, and private parties.• Warmly welcome the 500+ patrons/event with a smile, ensuring they were promptly served and satisfied.• Delivered exceptional and prompt service to high-end clients, securing a positive experience. • Demonstrated the ability to handle challenging situations diplomatically, such as addressing customer complaints and resolving conflicts.

Toronto, Ontario, Canada

• Effective time management skills, showcasing the ability to prioritize tasks and handle multiple responsibilities during peak hours.• Utilized the POS (Squirrel) system to efficiently process orders and support overall restaurant operations.• Strong team player with the ability to work collaboratively with servers, kitchen staff, and other team members to guarantee smooth restaurant operations.

Toronto, Ontario, Canada

• Provided efficient and friendly service to customers.• Demonstrated product knowledge and assisted customers in making informed choices

Belo Horizonte, Minas Gerais, Brazil

• Worked directly with the CEO, providing effective supervision and support to sales, financing, and maintenance teams, optimizing workflow, and resolving customer and operational challenges.• Managed payment processing and handled confidential documents and situations with the utmost discretion and professionalism.

Diploma Of Education, Business

Diploma Of Education, Communication Business & Service Essentials