Nicolle Rodriguez Email & Phone Number

🌍 Environmental Engineer | Carbon Sequestration SpecialistMy expertise in carbon sequestration stems from a thesis centered on analyzing carbon flows and climate variables within cocoa agroforestry and greenhouse systems. I have hands-on experience monitoring, correlating variables, and designing carbon flow maps using geostatistics, contributing to practical, sustainable solutions for carbon management.🤝 Customer Service Supervisor | Client Experience & Team LeadershipAs a customer service supervisor, I focus on enhancing team performance and maximizing customer satisfaction. I assist agents in policy adherence, conflict resolution, and crafting solutions that foster customer loyalty in atypical or complex situations. My approach emphasizes empathy, efficiency, and adaptability in fast-paced environments, making judgment calls that balance customer needs with company policies, occasionally granting exceptions when warranted.

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  Cap Resolution Specialist

  Amazon Business

  May 2024 - Present - Colombia

  Strong problem-solving skills and a customer-first approach. Proficient in team coordination, decision-making, and resolving customer issues efficiently. Excellent written and verbal communication skills, adaptable under pressure and team support.

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  Universidad Santo Tomás

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