Nicolle Grant Email & Phone Number

Greater Toronto Area, Canada

- Serve as a dedicated ambassador, representing TD Bank within the United Way's fundraising campaigns and community outreach initiatives.- Collaborate with local United Way chapters and partner organizations to strategize and execute successful fundraising events and volunteer programs.- Conduct presentations and workshops to raise awareness about United.

- TD Ready Commitment Ambassadors act as subject matter experts on the TD Ready Commitment and support colleagues in their business line or location who would like to get involved with TD's corporate citizenship efforts.- Build awareness of opportunities for colleagues to make an impact in their community such as volunteering, fundraising, personal.

Toronto, Ontario, Canada

- Perform a broad range of money laundering investigations in support of Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) regulations.- Conduct a wide variety of AML/ATF risk mitigations for multiple customer/product types and a solid ability to articulate the risks and findings in a written summary.- Analyze transaction activity and look for.

- Review commercial deposit account requests for new and existing clients and ensure all AML and compliance requirements are met prior to making the account operational- Review and understand many complex agreements such as Partnership Agreements, Wills, Trust Agreements, Condo Corporation By-Laws, and other legal documents- Ensure that AML, regulatory.

Toronto, Canada Area

- Receive requests from the Commercial Banking Centre and commercial clients- Complete investigations (i.e. cheque copies, statement reprints, adjustment disputes, etc.) using various tools such as OPC, WebIR and E-docs- Actively communicate with other business partners across TD and externally to obtain resolutions customer and partner inquiries- Complete.

- Open new accounts for Commercial banking clients.- Make structural changes to existing Commercial client accounts, such as changing the ownership, signing officer changes, director changes, amalgamations, trade name changes and transferring of accounts.- Deal with a number of Commercial entities such as Corporations, Partnerships, Sole Proprietorships.

- Inbound, and Outbound customer interaction to collect on past due balances on credit products, mortgages,credit cards, over draft protection, loans, lines of credits- Exceed targets for ‘promise to pay’ (PTOP) by educating our customers on the effects of missing payments,and finding solutions to help them pay their bills on time- Empathized with.

- Provide great “First Impressions” by greeting and engaging customers in a range of sales, services andinformation conversations- Worked as a secure desk operator, cash counts, mid day cuts, mutilated cash, record balance sheets-Trained over 10 new hires throughout my tenure on the customer experience, systems, and sales conversations- Developed great.

• Answered approximately 30 to 40 inbound calls daily regarding customer enquiries.
• Completed training in the technical support department, and general account management areas
• Place new orders for customers, create new accounts, and retained old business by providing exceptional service.
• Recognized, documented and alerted management team of current trends in customer calls.
• Chosen for special projects.
• Assisted in team building activities - took on the role as a floor walker to assist any new hires who may require assistance while on the phone with the customers.- assessed the hires on quality assurance to ensure.