• Provide business and financial support to Office of Research Safety and Office of Environmental Affairs to assist the Assistant Director of Business and Financial Services.• Prepare account payable items, invoices, purchase requisitions, and travel approval request for processing for the Department of Environmental Safety, Sustainability & Risk.• Assist with daily clerical duties pertaining to front office procedures to include answer phone calls, monitor electronic filing, distribution of daily correspondence, interview scheduling, and monitor departmental and facility operations.

• Liaison for internal departments and Department of Veteran Affairs to resolve problems regarding veteran educational benefits. • Review student enrollments for submission to the Department of Veteran Affairs and ensure enrollments comply with the Department of Veterans Affairs rules and regulations. Prepare and compile all files required for the Department of Veteran Affairs annual compliance survey. • Communicate with current and prospective students to provide detailed information regarding veteran educational benefits. • Conduct research on archived data to present to the Department of Veteran Affairs Claims Examiners for processing for retroactive payment to the University.

• Established rapport with students through multiple communication channels. Served as a liaison for students to help resolve admissions-related issues by monitoring the status of cases within internal departments. • Engaged in conversation to help uncover students’ educational needs and concerns while confidently communicating the value of the university to help overcome educational barriers. • Maintained and contributed to individual and group goals to help set and establish new target goals. • Supervised and mentored new employees on daily responsibilities. Monitored and reviewed employee progress through training. • Oversaw operation during monthly webinars to ensure all panelists were logged in properly and all questions were correctly answered in a timely manner—alerted technical support regarding any technical issues.

• Provided support to process bookings from the sales office, other hotel departments, and travel agents.• Performed a variety of Internet research functions and used word processing, spreadsheet, and presentation software.• Assisted with overflow work from administrative and executive assistants and fill in for the office receptionist as needed.

• Analyzed financial documents to prepare tax returns for low-income individuals. • Developed an understanding of common income tax reporting forms; received IRS certification test.

• Prepared spreadsheets, letters, and other correspondence for external and internal departmental use. Answered phone calls to the office - personally handled routine inquiries and referred others to appropriate personnel. • Performed routine research using the internet, departmental files, and various database searches to retrieve information-filed, organized, and delivered documents per established filing procedures. • Professionally greeted and received visitors to the office.