Nicolle Morris Email & Phone Number

St. Louis, Mo, Us

St. Louis, Mo, Us

Collinsville, Illinois

Collinsville, Illinois

Hunt Valley, Maryland

• Processing new MSA & Benefit Verification referrals.• Corresponding with clients, attorney offices and claimants for follow-ups.• Communicating with Senior team leads, Account Management and Sales teams to ensure Client workflows and requests are handled appropriately. • Following up on requests with Social Security Administration.• Ensuring an exceptional level of internal and external customer service.• Completing quarterly and monthly client reports.• Data integrity, accuracy and quality control.

Belleville, Il

Administrative Assistant/Account Management Coordinator, Medicare & MSP Services(February 2012-May 2014)• Reporting of referral numbers and department statistics.• Data integrity, accuracy and quality control.• Compiling monthly expense reports.• Coordination of special projects, scheduling, department liaison.• Creating training presentations and meeting itineraries, scheduling and implementation of meetings.• Reviewing documents and proposals for formatting and style consistency.• Maintaining templates and master files. • Salesforce.com administrator and subject matter expert. This includes running and compiling reports, changes to custom fields, user profiles and role hierarchy.• Regional Sales and Account Management staff support• Generating and analyzing complex reports.• Development of marketing materials.MSA Intake Specialist- MSA Services (June 2010-February 2012)• Processed new MSA referrals.• Corresponded with clients, attorney offices and claimants for follow-ups and documenting files in Case Management.• Ordered and analyzed queries through Social Security Query Services to ascertain claimant Medicare entitlement status.• Maintained spreadsheets of client information for reporting purposes.• Ensured an exceptional level of internal and external customer service.

Responsible for checking timesheets, entering time, payroll. I also ensured new employee materials were completed, collected employment documentation and prepared employment forms.

Belleville, Il

Administrative Assistant(February 2007-June 2009)-Handled setting appointments, travel arrangements, daily invoicing.-Processed mail, both incoming and outgoing.-Implemented and orchestrated a weekly attendance tracking system. Worked with HR and plant supervisors to ensure proper disciplinary steps were taken timely.-Processed FMLA approval/denial letters, mailed to employees accordingly.-Served as a backup to the receptionist.Receptionist(April 2006-January 2007)-Handled switchboard, 40 lines.-Effectively screened callers and visitors.-Daily production ticket generation and distribution.

Des Plaines, Il

• Handled all administrative duties within the Senior Services department. • Responsible for efficient mail distribution, supply ordering, call routing and report production. • Coordinated staff meetings, lunches and trainings

Technical Assistant- Information Services Bureau- District Chicago(November 2004 - December 2005)• Technical support of end users in the Chicago area. • Trouble shooting, network administration, hardware and software, peripherals.• Creating and maintaining training documents, user manuals and presentations.• Creating and supporting network accounts and resetting passwords.Administrative Assistant- Bureau of Field Services(August 2004 - November 2004)• Researching• Reporting• Cost Center and Inventory managementCost Center Manager/Staff Assistant- Information Technology Command(August 2003 - August 2004)• Processing purchase orders for computer equipment, software, peripherals.• Responsible for record keeping of cost center accounting at the Deputy Director level.• Timekeeping and entry for a mid-sized department. Property/Inventory Custodian- Information Services Bureau(August 2000 - August 2003)• Tracking and tagging inventory.• Maintaining accurate records of inventory transactions.• Processing purchase orders upon receipt.• Coordinating installation of necessary software and setup of computers.

Associate Of Applied Business, Business Management With Human Resource Management, 3.89 Gpa

Activities and Societies: Phi Theta Kappa Dean's list Magna Cum Laude

Business Administration, Management And Operations