Nicolle Nascimento Email & Phone Number

Federal District, Brazil

Rio De Janeiro, Brasil

Award winner (Value stars - 2023) - Best project - Law Enforcement Portal for AuthoritiesAt this new role was able to:- Work as Project Manager on the review and redesign of Risk and Crisis Management process;- Design, test and implement new Law Enforcement Virtual Operation together with Latin American and chinese team;- Support on the development of an API safety product (ex: SOS button);- Design , implement and control the operation of the new Appeal process for drivers - Winning a company award for that, but most important direct helping thousands of drivers to return to our platform;

São Paulo, Brasil

Award winner (Value stars - 2022) - Best project - Appeal for DriversWork in a multinational team, mainly LATAM (Latin America) and China, as responsible for: - Design and improve Safety strategies and process for high risk cases;- Analyze risks and support development/launch of new product 99Pay;- Create and design Law Enforcement process, matrix and new team; - Manage projects on new launches/new features (Safety / Legal - for Pay and Rides)- Manage and improve Customer Satisfaction OKR LATAM;

Rio De Janeiro E Região, Brasil

Leader of Customer Success – Responsible for an allocated regional team with the purpose of assuring excellent results and the maintenance/growth of key accounts and government clients using Big Data and AI solutions. I also participated in side projects such as: Review and improve a New Career Path/plan; Create a new marketing approach for Government clients; Develop a new Methodology of work for Customer Success Team;

Rio De Janeiro, Rio De Janeiro

Rio De Janeiro E Região, Brasil

Senior Business consultant with the main goal of redesign and improve companies processes and services. Had worked in different projects and perspectives as:Business & Process Transformation- Mapped and redesigned several areas of the biggest company of education to industry of Brazil delivering implementation plans and assembled managing cockpits and indicators. - Defined, measured and implemented transformations to the Installation and Operation area of a major O&G private company. - Redesigned pharmaceutical buying process to prepare it for SAP ARIBA implementation.Strategic consulting- Defined a new business model and value of chain for the innovation area of a big industry.- Created the service area processes from scratch to do the launch of a insurance startup.Internal Operations- Drew and presented a Citizen Journey as part of the Innovation for government club (GovLab)- As a member of the recruitment & selection team, managed the filmmaking of the public sector add "call for action" and delivered several interviews and business case applications for the candidates.

Brasília

On this unit of EloGroup my major challenges were about Innovation at the Public Sector. With that in mind, I had projects that enabled me to use the following knowledges and skills:- Service Design- Process Mapping and Analysis- Strategic Planning- Design Thinking- Business Analysis

Rio De Janeiro E Região, Brasil

Was responsible for two main projects:- Consultant for new business and innovation technologies in partnership with EloGroup consultancy. Focused on mapping future startups (prototype or MVP phases) and assessing their technology and business potential. - Formulation of corporate venture programs for entrepreneurship and innovation (Startup Support programs) for big companies.

Brasília E Região, Brasil

Mba Em Data Science E Analytics, Business Statistics

Pós-Graduação lato sensu - MBA em Data Science e Analytics Em andamento

Master Of Business Administration (Mba)/ Mestrado, Master Degree In Marketing And International Business

Master Of Business Administration (Mba), Innovation Design And Marketing

Full Time MBA as an exchange student.

Bacharel, Business Administration And Management, General

Activities and Societies: Grupo Experimenta - Research Group in Marketing and Strategy Research Fields - Marketing and Organizational.