Principal Solution Architect, Crm
Current
May 2023 - Present
AeroLeads people directory · profile
Nicollette Kalaj Email & Phone Number
Principal Solution Architect at Highspot
at
Highspot
1 work email found
@shopgate.com
2 phones found area 480 and 800
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Solution Architect at Highspot
Location
Seattle, Washington, United States
Company size
Who is Nicollette Kalaj? Overview
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Quick answer
Nicollette Kalaj is listed as Principal Solution Architect at Highspot at Highspot, a company with 543 employees, based in Seattle, Washington, United States. AeroLeads shows a work email signal at shopgate.com, phone signal with area code 480, 800, and a matched LinkedIn profile for Nicollette Kalaj.
Nicollette Kalaj previously worked as Principal Solution Architect, CRM at Highspot and Senior Solution Architect, CRM at Highspot. Nicollette Kalaj holds Bachelor Of Arts - Ba, English Language And Literature, General from Arizona State University.
Company email context
Email format at Highspot
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*@shopgate.com
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AeroLeads found 1 current-domain work email signal for Nicollette Kalaj. Compare company email patterns before reaching out.
Profile bio
About Nicollette Kalaj
Nicollette Kalaj is a Principal Solution Architect at Highspot at Highspot. She possess expertise in technical support, e commerce, html, troubleshooting, mobile devices and 12 more skills. Colleagues describe her as "Nico has a hunger for knowledge that is insatiable. In my time working with her, I witnessed how that drive for constant improvement resulted in new knowledge for our team, success for our customers, and innovation for our company. Nico found her area of expertise and dove deep into the details, becoming not just a go-to voice inside the company - but also a respected voice in our industry. Nico takes a proactive approach to problem-solving that results in high levels of trust both internally and with customers. Based on Nico's success at Highspot, I would not hesitate to recommend her." and "Nico is one of the most talented people I've ever met during my professional career! We had a chance to work side-by-side at Shopgate for over 3 years, I can say that she is a super (!!!) hard-working person, with fast learning skills, perfectly organized and ... always looking to achieve the perfectionism! She has a deep technical knowledge and communicates very well with the developers (actually, they love her!) which results in a seamless shipment of the projects she is working on! I hope that one day I will have a chance to work with Nico again :)"
Listed skills include Technical Support, E Commerce, Html, Troubleshooting, and 13 others.
Current workplace
Nicollette Kalaj's current company
Company context helps verify the profile and gives searchers a useful next step.
Highspot
9 roles
Nicollette Kalaj work experience
A career timeline built from the work history available for this profile.
Senior Solution Architect, Crm
- Domain expert in our CRM / Salesforce integrations: elevating CRM best practices, supporting internal teams in troubleshooting and technical conversations, and acting as voice of the customer to Product/Engineering- Guide our most complex and high-value customers through solution design, implementation, and ongoing maintenance of their Highspot.
May 2022 - May 2023
Solution Architect
Oct 2020 - May 2022
Services Executive
Oct 2019 - Sep 2020
Technical Product Manager
- Executed roadmap for Shopgate’s customer-facing admin console application, including writing detailed product definition and designing UX wireframes- Maintained and prioritized backlog as Scrum product owner for a fully remote engineering team- Maintained Confluence space for analytics topics and regularly published new documentation- Regularly.
Feb 2018 - May 2019
Implementation Team Lead
- Responsible for project management of high-value, high-risk, or technically complex implementations- Provided coaching and mentoring to direct reports- Served as a technical lead and point of escalation for customer conflict resolution- Regularly edited existing customer-facing Zendesk articles for clarity and flow- Regularly created new technical.
Oct 2016 - Jan 2018
Implementation Project Manager
- Performed technical integration of new customers’ desktop e-commerce sites with Shopgate’s mobile app technology- Managed customer expectations, requirements, and resources to ensure a successful app launch- Configured and performed troubleshooting for settings such as taxes, fulfillment, catalog, and payment systems processors - Gathered requirements.
May 2016 - Oct 2016
Customer Success Specialist
- Provided technical support for Shopgate’s existing e-commerce customers via phone and Zendesk ticketing system- Created well-written Jira bug tickets and escalated to engineering team; acted as point of communication between customers and engineers- Maintained a 98% customer satisfaction score and 4-hour first response time- Employed deep understanding.
Jul 2015 - May 2016
Chat Support Specialist
- Provided live chat technical support for prospective and existing GoDaddy customers - Utilized written communication skills to translate technical concepts to a non-technical audience- Elicited clarifying information from customers to troubleshoot complex DNS, hosting, and email service issues- Regularly communicated complex technical details to GoDaddy.
Apr 2013 - Jun 2015
Team & coworkers
Colleagues at Highspot
Other employees you can reach at highspot.com. View company contacts for 543 employees →
HD
Haley Ditt
Colleague at Highspot
Seattle, Washington, United States, United States
View →
NH
Nathan Hart
Colleague at Highspot
Redmond, Washington, United States, United States
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NS
Namraata Singh
Colleague at Highspot
Vancouver, British Columbia, Canada, Canada
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JS
Jamal Saberi
Colleague at Highspot
Helsinki, Uusimaa, Finland, Finland
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NN
Nelson Norsworthy
Colleague at Highspot
Seattle, Washington, United States, United States
View →
EE
Elyse Edge
Colleague at Highspot
Madison, Wisconsin, United States, United States
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SU
Saikiran Ummigari
Colleague at Highspot
Hyderabad, Telangana, India, India
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DE
Daniel Eno
Colleague at Highspot
Greater Seattle Area, United States
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RR
Riley Rogers
Colleague at Highspot
Seattle, Washington, United States, United States
View →
QT
Qa Test
Colleague at Highspot
Seattle, Washington, United States, United States
View →
Haley Ditt
Colleague at Highspot
Seattle, Washington, United States, United States
View →
NH
Nathan Hart
Colleague at Highspot
Redmond, Washington, United States, United States
View →
NS
Namraata Singh
Colleague at Highspot
Vancouver, British Columbia, Canada, Canada
View →
JS
Jamal Saberi
Colleague at Highspot
Helsinki, Uusimaa, Finland, Finland
View →
NN
Nelson Norsworthy
Colleague at Highspot
Seattle, Washington, United States, United States
View →
EE
Elyse Edge
Colleague at Highspot
Madison, Wisconsin, United States, United States
View →
SU
Saikiran Ummigari
Colleague at Highspot
Hyderabad, Telangana, India, India
View →
DE
Daniel Eno
Colleague at Highspot
Greater Seattle Area, United States
View →
RR
Riley Rogers
Colleague at Highspot
Seattle, Washington, United States, United States
View →
QT
Qa Test
Colleague at Highspot
Seattle, Washington, United States, United States
View →
1 education record
Nicollette Kalaj education
FAQ
Frequently asked questions about Nicollette Kalaj
Quick answers generated from the profile data available on this page.
What company does Nicollette Kalaj work for?
Nicollette Kalaj works for Highspot.
What is Nicollette Kalaj's role at Highspot?
Nicollette Kalaj is listed as Principal Solution Architect at Highspot at Highspot.
What is Nicollette Kalaj's email address?
AeroLeads has found 1 work email signal at @shopgate.com for Nicollette Kalaj at Highspot.
What is Nicollette Kalaj's phone number?
AeroLeads has found 2 phone signal(s) with area code 480, 800 for Nicollette Kalaj at Highspot.
Where is Nicollette Kalaj based?
Nicollette Kalaj is based in Seattle, Washington, United States while working with Highspot.
What companies has Nicollette Kalaj worked for?
Nicollette Kalaj has worked for Highspot, Shopgate Inc., and Godaddy.
Who are Nicollette Kalaj's colleagues at Highspot?
Nicollette Kalaj's colleagues at Highspot include Haley Ditt, Nathan Hart, Namraata Singh, Jamal Saberi, and Nelson Norsworthy.
How can I contact Nicollette Kalaj?
You can use AeroLeads to view verified contact signals for Nicollette Kalaj at Highspot, including work email, phone, and LinkedIn data when available.
What schools did Nicollette Kalaj attend?
Nicollette Kalaj holds Bachelor Of Arts - Ba, English Language And Literature, General from Arizona State University.
What skills is Nicollette Kalaj known for?
Nicollette Kalaj is listed with skills including Technical Support, E Commerce, Html, Troubleshooting, Mobile Devices, Css, Web Development, and Web Design.
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