- Actively involved in supporting the operation and maintenance of production applications/system used by the New Zealand health sector- Ensured 24x7 operation of the most critical systems heavily relied on by the NZ health sector (patient identity and records, payments and claims, Ministry sFTP system, etc.)- Production support activities include: o Incident handling and troubleshooting o Infrastructure and product upgrades/patching o Deployment of new infra/app version releases and change requests o Implementing task automation through scripts o Platform support (AWS, GitLab, Datadog, sFTP ) - onboarding, troubleshooting, integration, etc.Achievements and Project Involvements:- Core product team member of NZ’s Health Identity Platform (HIP)- Involved in the successful migration of HIP infra/apps, from on-prem to AWS cloud- Key resource person in the successful re-platforming of NZ Bowel Screening Programme’s registry system, from a Windows-WebSphere stack to AIX-Tomcat- Upgrade of the LOD (Live Organ Donor) compensation system’s JIRA platform- Upgrade of the Ministry’s sFTP system- Attended to several high-priority incidents/outages (and participated in the impact mitigationattempts/planning thereof)

- Provided specialist infrastructure support for both clients and internal systems. - Managed the technical resolution of client and internal problems - Performed paid client engagements, often onsite at client’s premises - Worked on other projects as support work allows - Provided after-hours on-call services as per the on-call rosterWhere infrastructure is mentioned, it includes: - Scripting and Automation - Operating Systems and Virtualisation - Cloud (including SaaS, IaaS and PaaS) - Databases and Directories - Middleware (including web and app servers) - Security - Networks and hardware

- Handled system administration and maintenance duties of the institute’s Student ManagementSystem (SMS) software applications- Provided SMS application support; troubleshooting issues and logging requests- Conducted testing and deployment of spot fixes and version releases of the SMS software- Developed and maintained SQL -based reports (SSRS) and wrote queries for data extracts- Worked with the SMS Team Leader to plan the direction, development and configuration of theSMS system across the yearAchievements:- Have identified several bugs, defects, root causes of issues, and areas of improvement in theSMS system, contributing to a more robust and resilient SMS system

- Handled daily monitoring, support, administration, and operational activities needed to maintain hosted systems- Performed incident handling and response on all support requests through email- Conducted troubleshooting investigations and analysis on servers/web applications- Proactively monitored, managed, and maintained the system-wide monitoring tool (Zabbix)- Assisted in the Software Quality Assurance testing of TrustSphere software applicationsAchievements:- Professionally handled support responsibilities and successfully met and exceeded clients’ andexpectations and Service Level Agreements- Successfully set-up, configured, and improved the organisation’s Zabbix monitoring system

- Provided technical support to global customers through real time messaging & email- Proactively managed hosted systems (UNIX/Linux platform) and services (VoIP)- Provided daily firm-wide operations and maintenance, monitoring, system administration andconfiguration of all applications, servers and network components- Determined monitored alert severity and fixed/escalated issues as neededAchievements:- Was assigned Dedicated Support Engineer (DSE) to one of our VIP clients, a role usually assignedto senior staff – just having been in the company for only less than a year that time