Nico Rossi Email & Phone Number

Innsbruck, At

Innsbruck, At

Innsbruck, Tyrol, Austria

As a Sales Engineer at Txture, a leading cloud transformation company in Innsbruck, Austria, I thrive on supporting our sales team through the pre-sales process and ensuring our customers' success beyond the sale. My role involves closely collaborating with both prospective and existing clients, deeply understanding their business challenges, and demonstrating the transformative potential of Txture’s products and services.Key Responsibilities:- Technical leadership for the sales team, offering support and guidance.- Dynamic presentations of Txture’s offerings to prospective clients.- Tailoring solutions to meet customer needs, enhancing their journey to the cloud.- Partnership with the product and development teams, ensuring our solutions evolve with customer feedback.- Cultivation of lasting customer relationships, aiming for satisfaction and retention.- Proactive engagement in customer success, resolving issues to foster loyalty.I am deeply passionate about leveraging technology to facilitate business transformation. My commitment to continuous learning has led me to expand my expertise into operations, cybersecurity, and R&D domains within Txture.At Txture, we are dedicated to driving digital transformation globally, ensuring our clients meet their technological and business objectives. I’m proud to contribute to this mission by delivering technical support, fostering understanding and meeting our customers' unique needs.

Innsbruck, Tyrol, Austria

As Customer Success Lead, I ensured consistent quality service delivery for all customers, managed advocate and high-profile accounts, and provided leadership to the Customer Success team. Concurrently, as a member of the strategy team, I contributed to roadmap decisions, company policies, and future trajectory planning.Key Responsibilities:- Established and implemented standards and processes to ensure consistent quality service delivery, fostering heightened satisfaction levels and increased loyalty.- Managed advocate and high-profile accounts, delivering personalized support and strategic direction to drive success and satisfaction.- Provided leadership and mentorship to the Customer Success team, optimizing performance and fostering professional growth.Achievements:- Maintained exceptional client retention rate of over 96%.- Managed the 10x growth of our client base

Innsbruck, Tyrol, Austria

As a Customer Success Manager at Innerspace, I want our customers to be wildly successful with our product. Since the customer success department was not yet set up when I joined, a lot of processes had to be defined and revised (and revised). My responsibilities include:- Onboarding and Implementation Assistance- Workshops with Customers- Customer Health Assessment- Feedback Loops with Customers and Product Management- Product Metrics & Data Analysis- Basic M365 Admin Center tasks and Intune Device Management- Software Deployments and Remote Desktop Assistance- Management of Support Center Website- Research and Testing of beneficial Hardware, Software, Tooling and MiscellaneousInterim Management of:- Operations Department (8 months)- IT Department (4 months)

Innsbruck, Tyrol, Austria

Traffic education with kids and teenagers

Innsbruck, Tyrol, Austria

Distributed Sales Management with a focus on the Surface Lineup and Microsoft 365 products.Worked together with electronic retailers, distributing PoS equipment, and fulfilling Microsoft's requirements.Trained personnel in the markets on Surface and Microsoft products and created and supported brand ambassadors.Highlights:- 186% Goal on Surface Device Sales- 142% Goal on Premium Partner Devices Sales

Innsbruck, Tyrol, Austria

Innsbruck

Innsbruck, Tyrol, Austria

Bad Neustadt An Der Saale, Bavaria, Germany

Bachelor Of Science - Bsc, Psychology

Master Of Science - Msc, Psychology