Industrial Security Project

Head of IT Services department

Project Leader for a rollout of Large Printers and Large Multifunctionals over multiple European locations within Borealis.

3rd line support.500+ users50+ serversWintel environment.VmWare ESX3.5.Dell and IBM hardware.Many different projects:- Coordination upgrade xdsl lines for the front offices.- Reconfiguring network switches- Migration isa 2000 -> 2006- documentation- Windows Sharepoint Services- ...

Being responsible for over 20 customers this is a management, coordination and communication role and carries responsibility for the control of resources to provide an effective delivery of managed services. The role involves the facilitation of the development of the ongoing management and measurement of SLA's.Customer satisfaction in the main objective.In short, the tasks are:-Understanding client business objectives-Understanding the added value of the Xatrax Service… Show more Being responsible for over 20 customers this is a management, coordination and communication role and carries responsibility for the control of resources to provide an effective delivery of managed services. The role involves the facilitation of the development of the ongoing management and measurement of SLA's.Customer satisfaction in the main objective.In short, the tasks are:-Understanding client business objectives-Understanding the added value of the Xatrax Service Portofolio to accommodate client business objectives - Managing client expectations and client satisfaction. Bringing client business requirements and expectations in line with the Xatrax operational capabilities-Identifying areas of improvement-Single point of contact for clients and internal customers. Initiating change management processes to optimize product offerings, service delivery and operational processes-Interaction with vendor and suppliers of hardware, software and services Show less

Network and system Administrator Service delivery by taking responsibility of the local IT infrastructure within the Xatrax headquarters as well as by managing and monitoring the Clients network infrastructure. -Network and server management from sales till support -B2B selling of Network, hard- and software -Selecting quality products -Installing, configuring, managing and maintaining servers, routers, firewalls, PC's, printers, .... -Managing and supporting the internal Network… Show more Network and system Administrator Service delivery by taking responsibility of the local IT infrastructure within the Xatrax headquarters as well as by managing and monitoring the Clients network infrastructure. -Network and server management from sales till support -B2B selling of Network, hard- and software -Selecting quality products -Installing, configuring, managing and maintaining servers, routers, firewalls, PC's, printers, .... -Managing and supporting the internal Network ans classroom network(15 users) -Managing and supporting client networks (150+ users). -Assisting in the development of a Java application (www.archx.eu) Show less

1st and 2nd line support in diverse environments.

This Company is a Computer shop working B2B aswell as to individuals.As head of technical support I was Responsible for:- Service to companeis- Servicing defective PC's- Selecting the hardware to be sold, making sure we sold quality products to minimise broken PC's- Testing new technologies- Setting up an imaging system/automated installation system to save time on (re)-installing OS and Software

Fixing hardware and software isues on Windows PC's.

Service delivery by taking responsibility of the local IT infrastructure within the Headquarters of Citybank Belgium as well as managing and monitoring European network infrastructure.Coordinator and technical lead of the migration project of the desktop infrastructure from Windows for workgroups 3.x to Windows NT, and some beta testing on windows 2000.Tasks:- 2nd line helpdesk and PC migration manager CityBank Brussels- Migration assistant- Migrating windows 3.x… Show more Service delivery by taking responsibility of the local IT infrastructure within the Headquarters of Citybank Belgium as well as managing and monitoring European network infrastructure.Coordinator and technical lead of the migration project of the desktop infrastructure from Windows for workgroups 3.x to Windows NT, and some beta testing on windows 2000.Tasks:- 2nd line helpdesk and PC migration manager CityBank Brussels- Migration assistant- Migrating windows 3.x machines to NT4 and some beta testing on windows 2000 Show less