Nic Polyblank Email & Phone Number

Perth, Wa, Au

Australia

Perth, Western Australia, Australia

Provide positive revenue leadership, innovative ideas and revenue strategy to position RAC Tourism Assets for success.

Western Australia, Australia

Perth, Australia

Managing the operations across Hotel Front Desk, Crystal Club Front Desk and Bell Services teams.

Perth, Australia

Monkey Mia Dolphin Resort, Denham, Western Australia

Rebranded as one of the first RAC Parks and Resorts in September 2015, this role continues to offer me a wide scope of experience, giving me the chance to fully develop my own systems and procedures and refine my team management skills.Below is a selection of my key achievements and responsibilities at RAC Monkey Mia Dolphin Resort.• Ensuring company systems and procedures were adhered to and reporting to a head office management team on a regular basis.• Assist in the… Show more Rebranded as one of the first RAC Parks and Resorts in September 2015, this role continues to offer me a wide scope of experience, giving me the chance to fully develop my own systems and procedures and refine my team management skills.Below is a selection of my key achievements and responsibilities at RAC Monkey Mia Dolphin Resort.• Ensuring company systems and procedures were adhered to and reporting to a head office management team on a regular basis.• Assist in the development of the resort budget for both short and long term goal setting.• Ensure an achievable business plan is in place across all departments to achieve annual budgets.• Manage rooms revenue through the control of rates, inventory management, dynamic pricing and travel agent allotments at Monkey Mia Dolphin Resort and other RAC properties• Maintain rates and inventory across various channels such as contracted agent allotments, OTA’s and group inventory.• Provide effective leadership and mentor heads of department to encourage growth and ensure succession planning and career development within the HOD team.• Manage and respond to guest feedback via in house channels and online.• Performed leadership training for supervisors in operations departments such as Food and Beverage, Rooms Division and Retail.• Developed food and beverage departmental service standards and implemented various cost controlling measures to improve food and beverage performance.• Hold daily briefings, weekly reservations meetings and monthly HOD meetings to ensure accurate and effective communication across all resort teams. Show less

Manchester, United Kingdom

I was part of the pre-opening team at Hilton Manchester Deansgate, initially as the Guest Relations Manager. I was promoted in early 2007 after completing a Leadership at Hilton training programme to the Assistant Front of House Manager and finally the Front of House Manager. This experience certainly developed me as a department manger and ignited my passion for full service branded hotel management.• Co-managed and trained a team of 35, with 4 departmental supervisors across Front… Show more I was part of the pre-opening team at Hilton Manchester Deansgate, initially as the Guest Relations Manager. I was promoted in early 2007 after completing a Leadership at Hilton training programme to the Assistant Front of House Manager and finally the Front of House Manager. This experience certainly developed me as a department manger and ignited my passion for full service branded hotel management.• Co-managed and trained a team of 35, with 4 departmental supervisors across Front Desk, Concierge, Switchboard, Executive Lounge and Valet.• Attended Hilton Leaders course as part of my personal development plan.• Put together and implemented a business proposal for valet parking, focusing on driving new revenue for the hotel.• Performed duty manager shifts 4-5 days per week, took pride in smooth running of the hotel during my shifts, ensuring my presence in the lobby and food service areas.• Managed a lobby presence programme with all HOD’s to ensure all guests received a warm welcome on arrival to the hotel.• co-produced brand standard action programmes for all front of house staff to ensure all Hilton Brand Standards were being adhered to.• Achieved highly in the quality results surveys performed on all front desk team members and management teams consistently. Show less

Manchester, United Kingdom

Carlisle, United Kingdom

Part of the Hilton Group this position was at LivingWell Health Clubs. This was my first Management role following 2 years as a Sales Advisor in the same team. I learned quickly how to motivate my team but also overcame a tough challenge of managing a team that I used to be part of. Many of my initial management skills were developed in this role.•• Increased membership numbers by 10% over a six-month period in 2005. (2800 – 3100 members)• Produced reports and presented to… Show more Part of the Hilton Group this position was at LivingWell Health Clubs. This was my first Management role following 2 years as a Sales Advisor in the same team. I learned quickly how to motivate my team but also overcame a tough challenge of managing a team that I used to be part of. Many of my initial management skills were developed in this role.•• Increased membership numbers by 10% over a six-month period in 2005. (2800 – 3100 members)• Produced reports and presented to senior management and peers in order to ensure our entire team was focussed on one goal and had a common direction.• Recruited, coached, mentored and developed a sales team of 3 focusing on personal development and personal goal setting.• Performed outreach tasks to generate revenue and leads• Assisted in development of LivingWell website in order to achieve sales goals funnel statistics Show less

Revenue Management

A Levels, Information Communication Technology

B) and Drama (B) AS Levels in Italian (D) and Media Studies (C