Nic Rawlings Email & Phone Number

With a lifelong passion for technology and a career dedicated to top-tier customer service, I’ve evolved into a motivated and professional Senior Support Analyst. My expertise encompasses end-to-end 1st, 2nd, and 3rd line IT support, with a focus on both proactive and reactive support across diverse sectors, including corporate offices, education, healthcare, and manufacturing.Key Attributes: • A dependable professional with a strong work ethic and the ability to work independently. • Proficient in rapid issue diagnosis and resolution within service level agreements. • Quick to adapt to new systems and emerging technologies. • Proficient in managing calls within an ITIL service framework and consistently meets KPIs.My extensive knowledge covers computer systems and software, including Windows Server, SCCM, VMWare, Citrix, Active Directory, and more. I’m adept at large-scale deployments, MDM systems, antivirus solutions, and the setup of peripheral devices.I excel in networking and server tools, with hands-on experience in VoIP, Dect systems, and network troubleshooting. Currently, I lead a team of analysts as a Senior IT Analyst, consistently seeking process improvements and adhering to GXP standards.