✍️ Provide predictably excellent customer experience for all customers via Zendesk and Twitter.💰 Have worked on a variety of teams from Desktop, Marketing to Enterprise. Currently working on the Money team.🗣 Worked as Twitter EMEA point of contact.🚨 Piloted the CE Incident Process, became CE Incident Communicator to effectively communicate internally and externally during incidents.🎉 Organised internal and external events (EMEA Social Committee and Dub Women’s ERG events)… Show more ✍️ Provide predictably excellent customer experience for all customers via Zendesk and Twitter.💰 Have worked on a variety of teams from Desktop, Marketing to Enterprise. Currently working on the Money team.🗣 Worked as Twitter EMEA point of contact.🚨 Piloted the CE Incident Process, became CE Incident Communicator to effectively communicate internally and externally during incidents.🎉 Organised internal and external events (EMEA Social Committee and Dub Women’s ERG events) and composed communications for each. Show less

🔐 Provided premium customer support to Slack's largest clients.🔎 QA for the first version of Slack Enterprise Grid.

Defined and led social media strategy for Linked Finance.Created content for social media, the company blog, and all outbound marketing communication.Conducted market research on borrowers and lenders.Managed monthly advertising budget across all platforms. Co-ordinated all marketing and sales events.

Grew the Lovin Dublin community from 11,000 members to over 100,000 in under 12 months. Responsible for all social media monitoring and engagement, analytics, content management and liaising with development to ensure the growth of the site and community.

Ireland’s largest online community with over 700,000 registered members. Winner of Best Discussion Forum in the 2012 Web Awards.Managed communications internally and externally including the Talk To forums, an online customer service channel. My role involved engaging with and managing the needs and expectations of members and clients as well as the Boards.ie Moderators and Administrators, a team of over 700 volunteers. Moderated forums alongside admins. Presided in dispute… Show more Ireland’s largest online community with over 700,000 registered members. Winner of Best Discussion Forum in the 2012 Web Awards.Managed communications internally and externally including the Talk To forums, an online customer service channel. My role involved engaging with and managing the needs and expectations of members and clients as well as the Boards.ie Moderators and Administrators, a team of over 700 volunteers. Moderated forums alongside admins. Presided in dispute resolutions.Helped formulate and communicate policy for at risk users.Advocated for the needs of the community. Gathered product feedback for the Engineering team. Worked closely with the Sales team to package advertising and community engagement options to clients. Show less