Part of a small team selected to implement Cupid. Responsible for all aspects of both invasive and noninvasive cardiology build. Build lead for Invasive Vascular, Noninvasive Vascular, and Stress service lines, but did additional work for Cath, Echo, and Device/Monitors. Throughout the project some of my responsibilities included managing tasks assigned through Epic's Orion task system, attending all service line workgroup meetings during discovery phase and build according to feedback, presenting changes at workgroups, participating in workflow discussions and translating build accordingly, conducting user acceptance testing and maintaining issues log to track enhancements/issues and resolution, as well as presenting new workflows and content during site visits and workgroup meeting.

Current certifications include: EpicCare Inpatient Procedure Orders, EpicCare Inpatient Clinical Documentation, Order Transmittal, SmartForms, ASAP Emergency Department, Cupid, Cupid Structured Reporting As a senior analyst, I provide general incident resolution, application maintenance, and participate in on-call support for the following acute care applications: Orders, Order Transmittal, Rover, Clin Doc, Stork, and ASAP. I serve as the upgrade lead for the Acute Care team, including nova note review and assignment, nova note build, DC for the Acute Care team, upgrade readiness assessment, cutover support, and participate in application and integration testing. I have excelled as a project manager successfully completing multiple large projects, assist in new hire mentoring and onboarding, and review care concerns. I serve on various committees such as those for Order Set build standardization and cross-application build. I have lead numerous Rover initiatives and am passionate about expanding the use of technology and improving the daily lives of our users. I also provide support for our 3rd party dietary system, CBORD.

▪ Inpatient Orders Support Team Lead ▪ Epic 2015 & SU Update Lead ▪ Medication Reconciliation workflow owner▪ Therapy Plans for Apheresis, Dialysis, CVVH, BMT co-workflow owner▪ Inpatient Workflows (Admission, Transfer Discharge) workflow owner▪ Presenter for Organizational Readiness Impact Analysis▪ Create release notes for all order’s related changes moving to Production ▪ Assist with workflow review sessions, testing, training, support, build, documentation, and maintenance of EPIC software as needed▪ Provide 24-7 on-call support for clinicians on rotating basis▪ Provide go-live support and on-call support for healthcare network with over 25,000 end users

For one year I worked as a product development software analyst, designing the editable components of physician ordering for the MEDITECH Web Acute physician product. The group was responsible for developing a web-based version of the 6.x, Advanced Technology software, with specific detail to developing a product that allows physicians to access patients, view results, enter orders, write documentation, and discharge patients from an internet browser or tablet device (such as the Apple iPad and Window's Nexus tablets.)Primary responsibilities:- Designer for physician ordering product; create functional specifications, assist in technical specifications when needed- Agile development / SCRUM Master- Participate in designer standardization meetings- Solicit design feedback from stakeholders utilizing tools such as focus groups and usability testing- Develop and implement quality control testing for physician documentation

In 2010, I was given a very unique opportunity to supervise the newly created service division. I had the privileged opportunity to train and mentor every member of my team. I created group policies and initiatives, employee training standards, customer seminars, and facilitated increased communication between implementation and our new service group. I represented management for the creation of application integration guidelines, and participated in numerous supervisory cross team meetings. I lead initial orders team policies for hospital unplanned downtime/disaster recovery. I created the policies for hospital dictionary copies. I worked with my implementation counterparts to plan and facilitate the transfer of accounts to service, and developed standards for discussing current state transfers, and implement plans to roll out future enhancements and optimizations. I lead many medication reconciliation efforts, and visited numerous hospitals to push for the best combination of what our software could offer to meet the needs of our physicians and their patients.Primary responsibilities:- Managed a team comprised of approximately 15-20 staff and supervisors- Managed application support for over 100 hospital accounts- Interview, hire, train, and conduct performance reviews for all staff members - Developed new hire training program (4-6 month training)- Developed internal and external documentation- Troubleshoot advanced issues- Coordinate patient safety events- Coordinate customer seminars (on site, classroom, & webex)- Schedule and coordinate meetings both internally and with customers- Present at multiple large forums (Physician Forum, Nursing Forum, Peer-to-Peer)- Travel to hospitals (35% of time) to assist in resolution of complex issues and system optimization- Provide application integration assistance- Conduct team meetings- Conduct internal continuing education demonstrations- Participate in focus groups and development agile meetings

I began implementation in the Client Services 5.5 and 5.6 Order Entry (OE) / Physician Order Management (POM) and Enterprise Medical Record (EMR) products. I then transitioned to implementing the 6.x Advanced Technology Order Management (OM) and Enterprise Medical Record (EMR) products, and later continued to implement 6.x OM/EMR until I was given the opportunity to supervise and develop the clinical applications group for what was to become the 6.x Service Support. Some of my responsibilities and accomplishments include:- Successfully implement hospitals in both the United States and Canada- Train a core team of hospital users through a series of site visits that span an average 6 month - 1.5 year timeline- Assist hospital team with application project management to ensure a successful, on-time implementation- Act as the primary support contact for hospital for Ordering and Enterprise Medical Record products- Maintain approximately 5-8 active accounts at a time- Successfully implement hospitals from implementation contract start and software delivery through LIVE support and roll-out of the OE/POM/OM and EMR product at hospitals- Proudly assisted in workflow suggestions and solutions for the unique needs of speciality hospitals; implementing many children's hospitals, behavioral health, LTC, and critical access hospitals- Provide exceptional customer service and troubleshoot application software issues- Multi-task and communicate with staff members across multiple departments- Work on group projects, interact with development staff, and mentor co-workers- Generate proposal requests for system enhancements or modifications to the evolving software- Suggest best recommendations for building; especially with integration considerations- Assist in the creation and maintenance of application documentation- Update and maintain an online project tracking system- Travel 60-75% to conduct customer training and support