Nicole Stephenson Email & Phone Number

Salt Lake City, UT, US

Salt Lake City, UT, US

As a Business Systems Analyst for the Office of Advancement, I specialize in providing efficient and effective support for Salesforce users across the institution. My primary responsibilities include:Triage and Support: Managing and resolving support cases for Salesforce users, troubleshooting issues, and ensuring timely resolution to maintain user.

Salt Lake City, UT, US

As part of a small IT team supporting faculty and staff at the David Eccles School of Business, I provide on-demand technical assistance through walk-ins, phone support, and classroom technology triage. My specific responsibilities include managing the Sympa list server and serving as the primary point of contact for all Microsoft Outlook issues. I also.

Los Gatos, CA, US

At Netflix, I played a key role in the development of the "Flex Program", a groundbreaking initiative designed to balance employee scheduling needs with business staffing requirements. This program has since been adopted by many call centers industry-wide.In addition to my work in Workforce Management (WFM), I collaborated closely with Netflix's Technical.

Los Gatos, CA, US

In this non-customer-facing role, I provided advanced troubleshooting for complex issues that couldn't be resolved using existing knowledge base articles. My responsibilities included:Issue Reproduction & Analysis: Collaborating with customers to fully understand and recreate unfamiliar issues.Root Cause Investigation: Utilizing backend engineering tools.

As Kerry's personal assistant, I provided comprehensive support in both his personal and professional life, with a focus on managing his podcasting career. Kerry is the creator and producer of the Geekshow Podcast, and I was involved in all aspects of its production, ensuring seamless operations. Key responsibilities included:Podcast Production Support.

Salt Lake City, Utah, US

This was a volunteer freelance writing position that focused mostly on writing product reviews, but I have done feature pieces for the zine and conducted interviews for written pieces and podcasts. My duties as a volunteer writer included:Writing product reviews on strict deadlines.Communicating with marketing reps for the product that I was.