Nic Sutherland Email & Phone Number

Melbourne, Victoria, Australia

RedR Australia is a member of the United Nations Standby Partnership, providing specialist staff on temporary assignments to humanitarian organisations worldwide. • Led the delivery of the Australian Government’s seven-year, $94M, Australia Assists program on behalf of DFAT.• Responded to areas of improvement highlighted in end of program reporting and made changes leading to the highest graded partner assessment of the Program to date.• Delivered deployments above targets in FY23… Show more RedR Australia is a member of the United Nations Standby Partnership, providing specialist staff on temporary assignments to humanitarian organisations worldwide. • Led the delivery of the Australian Government’s seven-year, $94M, Australia Assists program on behalf of DFAT.• Responded to areas of improvement highlighted in end of program reporting and made changes leading to the highest graded partner assessment of the Program to date.• Delivered deployments above targets in FY23 and on track to deliver above in FY24.• Operationalised a new rapid deployment capability at the request of DFAT. Show less

Carlton, Victoria, Australia

Lead for all organisational risk management including organisational risk register and Board reporting.• Strategic risk identification, advice and mitigation.• Partner liaison, assessment and security review.• Regulatory compliance with DFAT and ACFID.• Incident and Crisis Management lead.• Conducted successful retender of insurance brokerage in 2020.• Lead in key areas of policy and process, input to all.

Melbourne, Australia

Following an internal re-structure my previous role and that of Head of Operations were merged. With Program Delivery now being overseen by the National Sales Manager, I resumed responsibilities for the Operational Delivery teams I had managed as Leadership & Training Manager, whilst also retaining responsibility for the Customer Support Team. In addition to previous tasks I also took on responsibility for:• Delivery of the Operations Centre in Asia Pacific during peak expedition season Nov… Show more Following an internal re-structure my previous role and that of Head of Operations were merged. With Program Delivery now being overseen by the National Sales Manager, I resumed responsibilities for the Operational Delivery teams I had managed as Leadership & Training Manager, whilst also retaining responsibility for the Customer Support Team. In addition to previous tasks I also took on responsibility for:• Delivery of the Operations Centre in Asia Pacific during peak expedition season Nov – Jan every year.• Organisation of the annual pre-departure conferences held to provide risk management information to all travelling adults.• Lead for all Risk Management in Asia Pacific. Show less

Melbourne, Australia

Following an internal re-focus on customer experience this newly created role focused on the delivery of a superlative experience throughout all aspects of the pre-departure programme.• Lead for Program Delivery and Customer Service excellence.• Reorganised Credit Control process to increase payments on time, reduce outstanding debtors and provide greater insight to actual financial position.• Drove the reorganisation of the Program Delivery team to improve quality of customer… Show more Following an internal re-focus on customer experience this newly created role focused on the delivery of a superlative experience throughout all aspects of the pre-departure programme.• Lead for Program Delivery and Customer Service excellence.• Reorganised Credit Control process to increase payments on time, reduce outstanding debtors and provide greater insight to actual financial position.• Drove the reorganisation of the Program Delivery team to improve quality of customer experience.• Engaged with State and Territory Departments of Education to ensure program adherence to government policy and risk management.• Brought coherency to customer communication, introducing a new tone and narrative to our customer engagement. Show less

Melbourne, Australia

In December 2014 my previous role was expanded to take on responsibility for the team delivering pre-departure training across Asia Pacific and the logistics team supporting all operations.• Management of Customer Training Team: delivering training events to over 250 teams per annum across Australia, New Zealand and SE Asia.• Management of Logistics team supporting all Australasian operations.• Manage relationships with strategic partners.• Senior Duty Manager role in Operations… Show more In December 2014 my previous role was expanded to take on responsibility for the team delivering pre-departure training across Asia Pacific and the logistics team supporting all operations.• Management of Customer Training Team: delivering training events to over 250 teams per annum across Australia, New Zealand and SE Asia.• Management of Logistics team supporting all Australasian operations.• Manage relationships with strategic partners.• Senior Duty Manager role in Operations Centre. Show less

Melbourne, Australia

Following my time in the World Challenge Operations Centre I was employed as a full time member of staff to manage the pool of casual staff that run the expeditions. The priority was to increase the leader pool to maximise the number of expeditions who were led by locally based staff.• Responsible for the overall recruitment, training, assigning and retention of suitably qualified and experienced Expedition Leaders and Assistants for overseas and training expeditions.• Reviewed and… Show more Following my time in the World Challenge Operations Centre I was employed as a full time member of staff to manage the pool of casual staff that run the expeditions. The priority was to increase the leader pool to maximise the number of expeditions who were led by locally based staff.• Responsible for the overall recruitment, training, assigning and retention of suitably qualified and experienced Expedition Leaders and Assistants for overseas and training expeditions.• Reviewed and developed the overall value proposition for Expedition Leaders, Assistants and Instructors, to encourage them to become genuine World Challenge promoters and enjoy a long-term relationship with the company.• Built a solid foundation of casual staffing to enable World Challenge to remain innovative with the current programs in the face of increasing competition. Show less

Melbourne, Australia

I was employed on a casual basis to provide initial triage and response to World Challenge teams on expedition in countries worldwide. This included working with in country staff, International medical providers and flight providers to ensure teams were fully supported. I was also responsible for providing timely updates to schools and parents of the teams.• First point of contact for all teams deployed worldwide (up to 150+ at any time).• Incident triage, support and agency… Show more I was employed on a casual basis to provide initial triage and response to World Challenge teams on expedition in countries worldwide. This included working with in country staff, International medical providers and flight providers to ensure teams were fully supported. I was also responsible for providing timely updates to schools and parents of the teams.• First point of contact for all teams deployed worldwide (up to 150+ at any time).• Incident triage, support and agency coordination.• Incident management: ensuring all issues dealt with in a timely manner, all stakeholders kept informed and achieving closeout as soon as appropriate.• Direct liaison with schools and parents of challengers. Show less

Mod Abbey Wood, Bristol, England

• Developed project experimentation and analysis with a £1.5M budget to inform Ministry of Defence scrutiny processes. • Identified risk and supported risk mitigation including the researching and coordination of papers that in turn led to a decision brief to key decision makers.• Managed cross-departmental feed back to industry partners to inform the project development in-line with current requirements.• Lead and coordinated subject matter advice to industrial partners.• Wrote… Show more • Developed project experimentation and analysis with a £1.5M budget to inform Ministry of Defence scrutiny processes. • Identified risk and supported risk mitigation including the researching and coordination of papers that in turn led to a decision brief to key decision makers.• Managed cross-departmental feed back to industry partners to inform the project development in-line with current requirements.• Lead and coordinated subject matter advice to industrial partners.• Wrote decision briefs to inform executive policy. Conducted verbal briefs to stakeholders. Show less

Shropshire, England

• Promoted early to fill the role.• Re-wrote unit business continuity plan. Subsequently used as example of best practice within the higher formation.• Compiled monthly and annual reports on unit performance.• Held day to day delegation of senior officer’s powers for organisational operation.• Worked with local emergency services, local government and utilities providers as part of ongoing contingency planning.• Responsibility for budget planning in excess of £1… Show more • Promoted early to fill the role.• Re-wrote unit business continuity plan. Subsequently used as example of best practice within the higher formation.• Compiled monthly and annual reports on unit performance.• Held day to day delegation of senior officer’s powers for organisational operation.• Worked with local emergency services, local government and utilities providers as part of ongoing contingency planning.• Responsibility for budget planning in excess of £1 Million.• Held the role of Senior Information Officer with responsibility for instigating and overseeing information management systems.• Staff career management. Show less

Germany, Afghanistan

• Executive tactical officer to Regimental Commander.• Organised and ran a complex training programme featuring many concurrent and geographically diverse elements with finite resources prior to operational deployment.• Running of day-to-day routine of a complex tactical area and planning for future operations during a six-month deployment in Afghanistan.• Managed critical situations decisively, wrote learning reports and introduced systematic changes when required.• Deputy Unit… Show more • Executive tactical officer to Regimental Commander.• Organised and ran a complex training programme featuring many concurrent and geographically diverse elements with finite resources prior to operational deployment.• Running of day-to-day routine of a complex tactical area and planning for future operations during a six-month deployment in Afghanistan.• Managed critical situations decisively, wrote learning reports and introduced systematic changes when required.• Deputy Unit security Officer responsible for overseeing security procedures and compliance with Conventional Forces Europe Treaty.• Coordination prior to, and during, operations of multiple assets, providers and nationalities to provide a prescribed end result. This included working with private security and logistic contractors in order to achieve the optimised mission output.• Held responsibility for managing limited resources in line with commander’s direction. Show less

Norway, Uk, Afghanistan

• Organised and ran training events including assessment and feedback.• Operational tour of Afghanistan coordinating reconnaissance assets for Task Force Helmand.• Working with small to medium sized teams.• Completed Winter Warfare Course.

Uk, Iraq, Germany

• Junior leadership and command roles, including team mentoring and career management.• Organised and ran training events including assessment and feedback.• Operational tours of Iraq and Afghanistan. Roles in Iraq included deputy commander of remote operating base liaising with contractors and overseeing running of camp facilities.• Working with small to medium sized teams.

Icsc(L)

Activities and Societies: • Completed the course in the top quartile of students. • Management and Leadership Training. • Problem solving.

Regular Army Commissioning Course, Managment, Leadership

Ma, History Of Art

Education record