Nick Cunningham Email & Phone Number

Portland, OR, US

Irvine, CA, US

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

• Grew and developed a team of diverse and geographically dispersed Client Platform Engineers, Infrastructure Engineers, and Software developers. Managed recruiting & hiring; coaching, development, & career planning.
• Oversaw deployment, management, and compliance of our endpoint device fleet of over 70,000 laptops, desktops, and workstations as of EOY 2020.
• Run quarterly business reviews(QBRs) with senior IT leadership covering quarterly accomplishments against goals, team strategy & roadmap, stakeholder feedback, and prioritization review.
• Manage compliance and auditing processes and reporting to adhere to SOX, FedRAMP, and other compliance governing bodies.
• Partner with other Infrastructure Engineering & Operations teams(Network, Systems, IAM, Collab, etc.), IT Security, and IT Support functions to negotiate, define, and implement team-level working agreements, roles and.
• Worked with Accounting, Finance, and Sourcing teams on budget, planning, purchasing, and renewals for hardware, software, and support contracts from small(proof-of-concept for Buildkite & Anka macOS automation.

San Francisco, California, US

Minneapolis, Minnesota, US

• Built and managed a high performing global team of System Administrators, System Engineers, Help Desk Technicians, Network Engineers & A/V professionals including 1:1 meetings, performance check-ins as well as coaching.
• Was accountable for all aspects of Corp IT Infrastructure including all Corp. Systems(Google Workspace, Hipchat, Box, JIRA/Confluence, SSO/LDAP), physical infrastructure(data centers, offices, security systems.
• Negotiated new contracts(Okta, Box, Ring Central) and renewals(Google, Atlassian, Jetbrains) for software, services, and support agreements
• I integrated company plans for growth to negotiate for favorable scaling agreements, reducing long term costs.
• Created & delivered presentations on behalf of IT in Quarterly Business Reviews detailing roadmaps and priorities as they pertain to high priority initiatives then integrated feedback and guidance into adjustments to.
• Oversaw and assisted in rolling out End User Client Management for our fleet of macOS based machines using Munki, Sal, & Puppet Enterprise.

Minneapolis, Minnesota, US

I was the first "Help Desk" hire at Puppet(then Puppet Labs). IT was, until that point, run primarily by system administrators. I immediately improved our customer service experience as well as ticket resolution time for regular Help Desk requests(password resets, hardware issues & troubleshooting, etc.)After not long, I began hiring additional Help Desk.

Cupertino, California, US

Performed repairs & managed customer interactions at the "Genius Bar" as a high performing member of the team. Became regularly consulted for technical issues by all members of team.Pro-actively sought macOS(then Mac OS X) certifications for Mac OS X Server, Directory Services, and more. Used these skills to build and maintain an in-house server for.

Cupertino, California, US

Opened the Pioneer Place Apple Store, handled logistics for all repair related admin for a busy Apple repair business including part ordering and inventory management; repair status tracking, monitoring, & escalation; and all repair customer communication & escalation.