Nick Cunningham Email & Phone Number

Portland, Or, Us

Irvine, Ca, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

• Grew and developed a team of diverse and geographically dispersed Client Platform Engineers, Infrastructure Engineers, and Software developers. Managed recruiting & hiring; coaching, development, & career planning; company compensation reviews & awards; and talent planning.• Oversaw deployment, management, and compliance of our endpoint device fleet of over 70,000 laptops, desktops, and workstations as of EOY 2020.• Run quarterly business reviews(QBRs) with senior IT leadership covering quarterly accomplishments against goals, team strategy & roadmap, stakeholder feedback, and prioritization review.• Manage compliance and auditing processes and reporting to adhere to SOX, FedRAMP, and other compliance governing bodies.• Partner with other Infrastructure Engineering & Operations teams(Network, Systems, IAM, Collab, etc.), IT Security, and IT Support functions to negotiate, define, and implement team-level working agreements, roles and responsibilities, and other organizational success criteria.• Worked with Accounting, Finance, and Sourcing teams on budget, planning, purchasing, and renewals for hardware, software, and support contracts from small(proof-of-concept for Buildkite & Anka macOS automation initiative) to much larger(multi-year, multi-million dollar JAMF contract renewal for macOS endpoint management).• Built a framework for team accountability around work life balance to try to counteract common pitfalls around unlimited PTO(two team members hadn’t taken *any* PTO in over a year when I started!)

San Francisco, California, Us

Minneapolis, Minnesota, Us

• Built and managed a high performing global team of System Administrators, System Engineers, Help Desk Technicians, Network Engineers & A/V professionals including 1:1 meetings, performance check-ins as well as coaching and career development• Was accountable for all aspects of Corp IT Infrastructure including all Corp. Systems(Google Workspace, Hipchat, Box, JIRA/Confluence, SSO/LDAP), physical infrastructure(data centers, offices, security systems, build-outs), Networking(Corp WAN, wireless, VPN, global network design, etc.), Comms (Video conferencing, corporate events, emergency comms), and Dev support (Public/Private Cloud, Version Control, etc.)• Negotiated new contracts(Okta, Box, Ring Central) and renewals(Google, Atlassian, Jetbrains) for software, services, and support agreements• I integrated company plans for growth to negotiate for favorable scaling agreements, reducing long term costs.• Created & delivered presentations on behalf of IT in Quarterly Business Reviews detailing roadmaps and priorities as they pertain to high priority initiatives then integrated feedback and guidance into adjustments to future plans.• Oversaw and assisted in rolling out End User Client Management for our fleet of macOS based machines using Munki, Sal, & Puppet Enterprise.• Hired 80% of total IT staff during my tenure including business justification, job abstracts, internal scorecards & job descriptions• Led vendor consolidation efforts and a helped develop a lightweight procurement and purchasing process.• Worked closely with HR and cultural leaders in the company to formalize IT policies into documents that are easy to read, understand, and enforce.• Assisted in IT Security & Compliance efforts working with Legal, Sales, and internal Security stakeholders to address compliance issues and build action plans to remediate the most important issues.And more! It was a wild few years

Minneapolis, Minnesota, Us

I was the first "Help Desk" hire at Puppet(then Puppet Labs). IT was, until that point, run primarily by system administrators. I immediately improved our customer service experience as well as ticket resolution time for regular Help Desk requests(password resets, hardware issues & troubleshooting, etc.)After not long, I began hiring additional Help Desk Technicians and started running regular IT meetings. I also took over vendor management for many of our IT vendors like ISPs, VARs, and service providers for other telecom and SaaS services.

Cupertino, California, Us

Performed repairs & managed customer interactions at the "Genius Bar" as a high performing member of the team. Became regularly consulted for technical issues by all members of team.Pro-actively sought macOS(then Mac OS X) certifications for Mac OS X Server, Directory Services, and more. Used these skills to build and maintain an in-house server for managing network based directory accounts for the whole store, improving the user experience and security of all employees.Towards the end of my time, I co-led several Joint Venture presentations, both on-site and off-site to demonstrate and teach users about integrating macOS into their environments. I created all of the content presented and was primarily responsible for it's quality & accuracy.

Cupertino, California, Us

Opened the Pioneer Place Apple Store, handled logistics for all repair related admin for a busy Apple repair business including part ordering and inventory management; repair status tracking, monitoring, & escalation; and all repair customer communication & escalation.