Joined as an account manager and was promoted to Head of Client Services within 6 months. As the Head of Client Services I have overall responsibility for the departmental level of service to all clients. Focus is on exceeding their expectations and instilling total confidence in the client regarding the handling of their account, projects and campaigns

Employee #1 at Seed-funded marketplace technology startup. Working closely with the cofounders and given full autonomy to manage the day-to-day operations of the business in order to support the founders in their fundraising efforts.Responsible for a wide range and variety of tasks including but not limited to; account management of current customers, leading business development and sales activities, managing customer support queries, and ultimately ensuring the platform provides maximum… Show more Employee #1 at Seed-funded marketplace technology startup. Working closely with the cofounders and given full autonomy to manage the day-to-day operations of the business in order to support the founders in their fundraising efforts.Responsible for a wide range and variety of tasks including but not limited to; account management of current customers, leading business development and sales activities, managing customer support queries, and ultimately ensuring the platform provides maximum value to everyone using it. Responsible for analysing platform metrics and customer data to identify revenue expansion opportunities and minimise customer churn. Identified that a large portion of existing users would pay for PPC marketing. EdTech Impact is now building this feature. Show less

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Environmentally conscious designer apparel brand with a positive message.

Joined as a Design Technician and promoted to Operations Manager within a month. Identified significant opportunities to improve efficiency and profitability of the business and spent 6 months working with the owners / senior management team to implement the new processes and team structures. 35% increase in manufacturing output and turnover.

Responsible for onboarding and customer success of the new owners’ department in the UK & Ireland portfolio along with new brand acquisitions. Led the team to ensure acute attention to detail and legal requirements were adhered to, building and developing exceptional account management and continued spend, all evidenced in NPS scores.

Built a new team from within the company’s top performers to oversee and project manage the integration of a new acquisition against a strict timeline and KPIs. Project delivered a month ahead of schedule while exceeding targets by an average of +8%.

Led a team of commercial negotiators to deliver monthly new business, while supporting each employee with their continuing professional development. Responsible for creating the onboarding process to integrate newly acquired companies and their property portfolios into the Skyes ecosystem.

Responsible for creating and continually evolving lead generation and top-of-funnel marketing activities, refining existing processes as well as implementing automations to deliver increased deal flow and conversion rates. As a result, I expanded the team by 460% to cope with the increased demand for new properties in the UK & Ireland.

Working directly for Apple Corporate, I completed an internal leadership programme before managing commercial relationships with Blue Chip retailers. I was ranked 3rd in Europe for Customer Excellence and regularly in the Top 10, with strong customer conversion rates in a number of categories.

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To inspire and nurture the human spirit–one person, one cup and one neighborhood at a time.