Answering and resolving/ascalating B2C and B2B consumers queries and complaints along with routing emails using Salesforce. Handled social media pages mainly whatsapp (Live chat) for Nestle Naata.Served Jazz Business Helpline AndPepsiCo with similar duties.

Responsible for handling and forwarding Inbound calls, Cold, Confirmation and Follow up calls, booking Service and T-Sure Appointments. Achieved monthly target of hundred plus appointments.Daily Calls reporting at shift end.

Responsible for handling Queries/Info and generating complaints at Helpline of following domains;1.National freelancing training program2.University of Health Sciences3.Bardana (Scheme)4.Excise, Taxation, Narcotics Control Dept.5.Punjab Masstransit Authority6.Provincial Disaster Management Authority

Customer service through face to face interaction and phone calls as (FCR), warm greetings, provided accurate product knowledge and information.Handled and resolved complaints built trust among customers particularly among the most hypered customers. Recording feedback, invoicing on Oracle and merchant machine, Stock management, maintaining petty cash record on excel, ensured proper cleanings, Opening of the Flagship store, attractive marchandising, creative and professional gift wrapping.