-Perform data analysis on sales and operational performance, generating monthly reports for insights and improvement opportunities.-Utilize data visualization techniques to present findings and trends in a clear and easily understandable manner.- Developed a WhatsApp chatbot to handle customer inquiries. I collected, cleaned, and analyzed the data to run targeted campaigns, which led to better lead conversion rates.-Maintaining Dashboard and Reports on monthly basis for management review-Provide ad-hoc analysis and insights to support strategic decision-making across departments.-Designed and implemented robust data visualization strategies to communicate insights to both technical and non-technical stakeholders.-Collaborated with cross-functional teams to understand data requirements and provide analytical support.-Tested and validated software and data products to ensure accuracy and reliability.-Maintain marketing practices inline with industry trends.-Implement A/B testing methodologies to refine marketing tactics and improve conversion rates.-Advised on data-related best practices, including data integrity, validation, and clean-up processes to different departments-Leveraged Salesforce and HubSpot for efficient data handling and management.-Manage various marketing activities - Google Ads, paid social media campaigns-Trained new employees in sales and marketing, making sure they understood the product, and how to use marketing and IT tools effectively.-Liaise with branches in UAE, Portugal, Nigeria, Egypt, Algeria, India and Qatar to address specific marketing needs.

Provide in-house Leads generation for the GCC market in order to generate maximum sales.Well versed with Social Media Marketing for the Following markets - UAE, Qatar, Oman, Bahrain, Africa, Canada, Morocco, Saudi Arabia.Marketing based on the region requirements and specifications.Managing the companies presence in the online market.Creating reports based on the ROI and consumer interest level, to forecast future expectations and market trends.

• Build, plan, and implement the overall digital marketing strategy across various platforms such as – Facebook, Google, LinkedIn, Instagram, Twitter, and Podcast.• Manage and host weekly Webinars across the Branches in GCC regions – UAE, Qatar, Kuwait & Oman.• Manage and oversee offline marketing campaigns – print media, PR release.• Build Presentations and company brochures and supervise its printing until delivery.• Evaluate the user inquiry across various marketing campaigns and provide forecasting for better optimization to reach the desired audience.• Primary point of contact (POC) to all the external agencies for brochure / Press Release/ News Articles/ Content translations (to other languages) and etc. • Monitors the budget spending from all sources and suggest alternative for better performance.• Interact with the Accounting team on daily basis for all the marketing expenses.• Interact with the IT team on daily basis to monitors all the platforms for error-free execution on our CRM.• Manage E-newsletters and SMS marketing.• Oversee the creation of e-newsletter and online blogs along with regular website updates.

Provide IT Services including but not limited to Creative designer, Adobe Photoshop, InDesign ToolsGoogle AdwordsSEO, SEM, Social Media Marketing, Affiliate MarketingProvide On site IT support to the staffConsult the prospective Clients on all or any New Services introduced by the companyObtain new business by making unsolicited calls to potential clientsManage leads & verification of the documentsManage & Update the Company website with the current informationIndulge in Facebook, Linkedin Campaigns for the progress of the companyKeep up-to-date with constantly changing technological and search engine trends, algorithms and ranking factors

Provide IT Services including but not limited to Creative designer, Adobe Photoshop, InDesign ToolsGoogle AdwordsSEO, SEM, Social Media Marketing, Affiliate MarketingProvide On site IT support to the staffBased on analysis, results and client feedback, continually improve and modify strategies to optimise effectivenessWork Closely with the Web Developers across the globe to manage the Company and its associated partners websites effectivelyKeep up-to-date with constantly changing technological and search engine trends, algorithms and ranking factors

Bridging gaps in Google Products by 1. Design and Implementing Workflows - based on its impact and Information Analysis for : New tool updates - Country Launches - Market based Analysis 2. Strategic Implementations and Overseeing Workflows with precision.Hands on experience in MS Excel sheets and SQL Query. Lead and Coordinate with parallel teams to ensure process optimizations and attain best outputs 3. Supervise a team of 50 operators for an inbound process operation. Minimize the Error rate from 12.5% to 2.3% in a span of 21 days.Initiate & lead evals from planning to implementation of the tool by extracting data through SQL queries.4. Suggest Feature Request to enhance tool efficiency.5. Prioritize & de-prioritize bugs based on impact and give UI/Process improvement suggestions based on the eval results.6. Structure and Report data bi-weekly, monthly and quarterly related to the tool.7. Respond Q&A from various team globally on policy and edge cases.8. Manage escalation meetings between Operators and other global teams.

1. Providing Voice based technical support for business accuracy analysis on Google Maps.2. Hands on experience in US,AU,IN,UK markets.3. Independently supervising/ mentoring new operators in the team.4. Assisting team leader on daily productivity reports.5. Handling team disputes.

--Provide Training to the new students & Internal IT Staff--To teach and guide students in Computer Networks simulations & Linux Programming--Responsible for scheduling and executing the classes between different courses--Research and investigate on IT Infrastructure