Nida B. Email & Phone Number

Dubai, United Arab Emirates

Handling mainly corporate accounts and government entities. • Reporting directly to the Management and assisting other teams as well • Liaising with customers with regards to collections as well as resolving account disputes if any. • Meeting up with customers to resolve payment issues • Handling 3 buckets independently starting from late-stage to Service Level Agreement 2

Dubai, United Arab Emirates

Handling recovery of payment from customers of Du Telecom • Part of the Enterprise team handling corporate accounts • Point of contact between the end customer and the management with regards to payment • Try to trace and contact customers who are otherwise out of reach • Target customers to make the due payments within the set timeline.

Mumbai Area, India

Handling overseas clients especially UK clients with their Prudential Insurance queries. • Helping customers with procedures for claims, surrender and maturity of policies. • Helping new joiners with product knowledge. • Trained as a processor for back office cases and handling calls as well. • Handling back office and voice departments.

Mumbai Area, India

Handling overseas clients especially UK clients and their CITI credit card queries. • Dealing with high profile customers such as AUDI, CITI, ULTIMA & DINERS CLUB INTERNATIONAL cardholders. • Promotional of various products and services such as online facilities, Identity Theft Protection Cover, Card Repayment Plan Cover, Balance Transfers, Cash Advance etc.

Mumbai Area, India

Handling overseas clients especially UK clients with their retail banking facilities. • Promotion of various products and services for the bank such as credit cards, online facilities etc

Mumbai Area, India

Marketing and sales of various gift items keeping in mind the customer preference. • Accounting and book keeping of day-to-day activities. • Monthly Profitability Analysis, Bank Reconciliation, Managing debtors and creditors. • Create, develop and implement various promotions to boost sales in the region. • Handle purchases, dealing with different suppliers and sales agents. • Maintain a schedule and monitoring activities of the sales staff at the store (Total No. of sales staff – 4) • Book and process sales orders • To achieve a monthly sales target and create a sales report of the same. • Managing all administrative responsibilities like organizing meetings, office stationary etc.