- Operating as the lead point of contact for all matters specific to my accounts.- Foster trust relationships with vendors to achieve better pricing and quality of services.- Overseeing vendors account management, including negotiating contracts and agreements to maximize profit.- Collaborate with buyers and merchandisers to expand product categories.- Assume responsibility of budget development and revenue for category.- Monitoring day-to-day operations and making sure it follows the agreed SLA.- Observing and doing market research daily to decide pricing, promotions and find new fields of revenue.

Coordinate transportation providers to ensure prompt and proper movement of shipments•Respond to customer inquiries and refer clients to the proper channels•Review purchase orders and shipping documents to ensure accuracy• Make special shipping arrangements as necessary•Track and fix shipping errors•Prepare bills and invoices•Manage distribution and shipment budgets•Ensure that the quality of all services provided meets the required standards•Develop processes that make the function more efficient and organized

Acknowledging and resolving customer complaintsProcessing tickets, forms, applications, and requestsProviding feedback on the efficiency of the customerservice processEnsure customer satisfaction and provide professionalcustomer suppor

Build sustainable relationships and trust with customeraccounts through open and interactive communicationProvide accurate, valid, and complete information byusing the right methods/toolsHandle customer complaints and provide appropriatesolutions and alternatives within the time limits; followup to ensure resolutionFollow communication procedures, guidelines, andpolicies

Take customer calls and provide accurate, satisfactoryanswers to their queries and concernsCall customers to inform them about the company’s newservices and policiesFollow communication “scripts” when handling differenttopicsHelp to train new employees and inform them about thecompany’s customer management policies