ROLE:▪ Assist businesses in constructing the appropriate IT infrastructure (Hardware, Software, Services, People) in alignment with the business’s overall goals and objectives.▪ Help businesses select suitable ERP, CRM, and HRMS solutions.▪ Architect and manage the implementation of ERP, CRM, and HRMS projects from kicking off to signing off.▪ Help businesses move IT infrastructure from a cost center to a strategic asset (Infrastructure Optimization).▪ Advise businesses on how to use Information Technology to meet their business objectives.▪ Assist businesses in becoming digital enterprises by adopting digital technologies in all business areas.ACHIEVEMENTS:Project: FURAT MINERAL WATER MFG. CO., MISRATA - LIBYAProject: SERENDIPITY BAKERY & CAFE CORP., MASQAT - OMANProject: JORDANIAN SHARIA LAWYERS ORG., AMMAN - JORDANProject: ARGO APPAREL MFG. INC., BROOKSVILLE, FLORIDA - USAProject: SANABEL BREAD MFG. CO., AMMAN - JORDAN Project: INBISH CO., AMMAN - JORDANProject: SMARTBUY CO., AMMAN - JORDANProject: MANASEER READY-MIX CO., AMMAN - JORDANProject: NASSIM DADA & PARTNERS CO., AMMAN - JORDANProject: ADEN REFINERY COMPANY (ARC) CO., ADEN - YEMEN

ROLE:▪ Build IT infrastructure (Hardware, Software, Services, People) across the group (46 companies dispersed over five continents) and the marine fleet (12 livestock shipping vessels).▪ Build a data center to serve all companies of the group.▪ Build a Disaster Recovery data center to serve all group companies.▪ Connect all group companies around the world to one data center.▪ Implement Dynamics AX 2012 ERP across the group.▪ Establish central IT management to serve and support group companies and marine fleets.▪ Build a unified communication email system for all companies in the group.▪ Manage IT initiatives across the group and the marine fleet.ACHIEVEMENTS:▪ Built a central data center in the headquarters designed on virtualization technology.▪ Built disaster recovery data center in Abu Dhabi, UAE designed on virtualization technology.▪ Built IT infrastructure in 14 sites around the world.▪ Established central IT management to serve and support all group companies.▪ Architected and implemented central Dynamics AX 2012 R2 ERP in 5 out of 46 companies.▪ Built a unified communication email system to serve all group companies.▪ Managed and supported information systems operated in the marine fleet (Payroll, Inventory, and Purchasing).

ROLE:▪ Assist businesses in constructing the appropriate IT infrastructure (Hardware, Software, Services, People) in alignment with the business’s overall goals and objectives.▪ Help businesses select suitable ERP, CRM, and HRMS solutions.▪ Architect and manage the implementation of ERP, CRM, and HRMS projects from kicking off to signing off.▪ Help businesses move IT infrastructure from a cost center to a strategic asset (Infrastructure Optimization).▪ Advise businesses on how to use Information Technology to meet their business objectives.▪ Assist businesses in becoming digital enterprises by adopting digital technologies in all business areas.ACHIEVEMENTS:Project: PIONEER PHARMA MFG. CO., SULAIMANIYAH - IRAQProject: CENTRAL ELECTRICITY GENERATING CO., AQABA - JORDAN

ROLE:▪ Lead strategic technological planning to achieve business goals by prioritizing technology initiatives.▪ Participate in planning enterprise objectives to enable the deployment and management of current and future technologies.▪ Establish a Supply Chain department, unify, and integrate all processes between Purchasing, Sales, Warehouses, and Production departments.▪ Control all operations that influence the manufacturing cycle: Supply Chain, Quality Control, Quality Assurance, and Regulatory Affairs by acting as the operations coordinator between them.▪ Develop and deploy IT budgeting.ACHIEVEMENTS:▪ Moved IT infrastructure investment of United Pharmaceuticals (UP) from the basic level (cost center) to the dynamic level (strategic asset) by ensuring UP’s Infrastructure Optimization (IO). UP was able to realize the full value of its IT infrastructure investments and establish IT as a strategic business asset.▪ Involved IT in business and manufacturing, controlling expenditure, and developing appropriate IT capabilities.▪ Established the Supply Chain department in United Pharmaceuticals and deployed an integrated system between all concerned departments depending on Dynamics AX ERP.▪ Reduced materials expenditures by determining low and fast-moving materials.▪ Participated in determining 20/80 products by combining operational, financial, and marketing prospects.

ROLE:▪ Develop an IT strategy.▪ Perform gap analysis between business and IT strategy then develop a strategic IT plan.▪ Lead ERP project implementation process and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.▪ Develop, implement, monitor, and control IT Policies and Procedures.▪ Ensure that applicable project management practices are followed throughout project lifecycles.▪ Direct IT department and manage IT budgeting to accomplish corporate goals and objectives.▪ Review future IT plans for software and hardware requirements and calculate the total cost of ownership (TCO).▪ Oversee Microsoft enterprise licensing agreement, and evaluate Microsoft software annual expenditure.▪ Manage service level agreements (SLA) and monitor suppliers' quality of service (QoS).ACHIEVEMENTS:▪ Implemented Microsoft Dynamics AX ERP at United Pharmaceuticals, in 2009 in record time by taking into consideration the multifarious aspects and complexity of the pharmaceutical industry.▪ Saved 40% of maintenance and fuel expenditures of the car fleet by implementing a fleet management system.

ROLE:▪ Plan, develop, and manage all IT operations, systems, and support throughout the company.▪ Direct and facilitate IT strategic and tactical planning.▪ Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.▪ Hire and supervise a skilled team of IT professionals; guide the professional development of IT personnel.▪ Manage budget for technology, IT services, and IT team members.▪ Liaise with vendors and service providers to ensure the efficient and cost-effective acquisition of technology purchases; warranties and service agreements.▪ Manage support computerized machines/devices, and participate in IQ/OQ document preparation.▪ Settle backup and disaster recovery plans and procedures.▪ Stay informed on new or emerging trends and technologies that provide clear benefits to the business.▪ Install and deploy needed communication frameworks between business units.ACHIEVEMENTS:▪ Expanded data center and infrastructure to serve all business units.▪ Played a key role in preparing the corporate identity manual and corporate packaging manual.▪ Eliminated the time needed in the calibration process of packaging machines by reducing varieties in sizes of medicines’ outer boxes.▪ Built a technical support division to solve users’ technical issues and maintain hardware, software, and services in-house as much as possible to save time and cost.▪ Emphasized information orientation inside the company between users and conducted training sessions from time to time according to corporate needs.▪ Upgraded business LAN network cabling, fiber optics, switches, routers, servers, and various network devices.▪ Planned and installed various modules (hardware and software) across the company.

ROLE:▪ Install, configure, and administer Windows Server, Exchange, ISA, SharePoint, and SQL Server.▪ Administer domain names, websites, Active Directory, DNS, DHCP, etc.▪ Administer and plan network (LAN, WAN, WI-FI, VPN) and tune network bandwidth.▪ Control system’s backup and recovery.▪ Protect IT Systems from viruses, hacking, and spyware.▪ Administer, and tune databases (SQL Server, Exchange, and Oracle).▪ Oversee installed hardware and software inventory.▪ Configure and control technical devices such as PCs, servers, routers, switches, PBXs, Time attendance devices, door security devices, CCTVs, DICTs, SANs, etc.ACHIEVEMENTS:▪ Built archiving, document control, and automated fax systems.▪ Installed and implemented an IT security policy that prevented any data leakage or time-wasting.▪ Developed an application using FoxPro to manage drug accelerated stability studies for the R&D dept.▪ Computerized many processes in Production, Warehousing, Purchasing, R&D, QC, QA, and RA departments.

ROLE:▪ Lead the portfolio management of the Group’s IT.▪ Lead strategic technological planning, and business initiatives, to achieve business goals.▪ Initiate the ERP project implementation process at Concept FZE Dubai Co. and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.▪ Ensure and support business unit managers to deploy IT services efficiently.▪ Develop and deploy IT budgeting for the group.▪ Participate in preparing the group’s objectives and goals to enable the processing and deployment of information.▪ Optimize and utilize the infrastructure of the IT in the group.ACHIEVEMENTS:▪ Implemented ARGUS ERP at Concept Syrup Mfg. FZE, Dubai in 2009.▪ Built the IT infrastructure at Concept FZE Dubai.▪ Planned and developed the networking and communication systems for Creative Tours Co., Amman.▪ Planned and developed the networking and communication systems for Emmar Real Estate Co., Amman.▪ Implemented billing system (Highdeal) at Syntagma Networks Co., Vancouver, Canada.

ROLE:▪ Perform computerized office operations, faxing, calculations, and analysis.▪ Control inventory system of goods found at the Zarqa free zone store.

ROLE:▪ Supervise, maintain, and operate six computers that form the company’s lab.

ROLE:▪ Perform computerized office operations, faxing, calculations, and analysis.