Nidal Najem Email & Phone Number

Ottawa, Ontario, Canada

Beirut, Beirut Governorate, Lebanon

• Implemented an automated goods reception system, reducing processing time by 25% and improving inventory turnaround.• Introduced a content management system in reverse logistics, increasing productivity by 20% and reducing errors.• Led and mentored a cross-functional team of 11 employees, resulting in a 20% growth in team productivity.• Conducted an ATP for the department, improving employee morale and engagement by 15%.• Collaborated with sales and customer service teams to align inbound operations with customer demand, leading to a 15% increase in order fulfillment rates.

Beirut, Beirut Governorate, Lebanon

• Developed a streamlined return process, reducing distribution cycle time for drivers by 25% and improving section efficiency.• Introduced an automated return tracking solution in the ERP system, increasing accuracy by 30% and reducing errors.• Established a customer feedback loop for continuous improvement, resulting in a 15% increase in customer satisfaction.• Conducted regular stock counts in collaboration with stock auditors, optimizing stock levels and reducing overstock by 10%.

Lebanon