Nida Rashid
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Nida Rashid Email & Phone Number

CX and VoC Program Manager | Digital Transformation | Managed CX for TELUS Health, VEON, IBM at Sophos
Location: Toronto, Ontario, Canada 8 work roles 2 schools
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Current company
Sophos
Role
CX and VoC Program Manager | Digital Transformation | Managed CX for TELUS Health, VEON, IBM
Location
Toronto, Ontario, Canada
Company size
1001 employees

Who is Nida Rashid? Overview

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Quick answer

Nida Rashid is listed as CX and VoC Program Manager | Digital Transformation | Managed CX for TELUS Health, VEON, IBM at Sophos, a company with 1001 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Nida Rashid.

Nida Rashid previously worked as Voice of Customer Program Manager at Sophos and Sr. CX and VoC Manager at Telus Santé | Telus Health. Nida Rashid holds Master’S Degree, Entrepreneurship And Management from Henley Business School.

Company email context

Email format at Sophos

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Sophos

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Profile bio

About Nida Rashid

With more than a decade of experience in CX and VoC management, I am a passionate leader who helps deliver value to customers and stakeholders across diverse industries and markets. I work to understand customer requirements, ensure seamless customer journeys, and collaborate with cross-functional teams to improve CX. I leverage my consultative, customer-centric, and data-driven skills to bridge gaps and bring diverging pieces together. Previously, I set foundations for CX at TELUS Health, improved CX for 72 million subscribers at VEON and led CEM efforts at IBM, providing value to global stakeholders. I am driven by customer obsession, proactiveness, and value creation.

Listed skills include Software Project Management, Project Management, Team Management, Requirements Analysis, and 20 others.

Current workplace

Nida Rashid's current company

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Sophos
Sophos
CX and VoC Program Manager | Digital Transformation | Managed CX for TELUS Health, VEON, IBM
The Pentagon Abingdon Science Park Abingdon, Oxfordshire OX14 3YP United Kingdom
Website
sophos.com
Employees
1001
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8 roles · 18 years

Nida Rashid work experience

A career timeline built from the work history available for this profile.

Voice Of Customer Program Manager

Current
Sophos

Abingdon, Oxfordshire, GB

Sep 2024 - Present

Sr. Cx Analytics And Voc Manager

Veon

Amsterdam, NL

Analyzing and managing CX & VoC program for a 72 million+ subscriber base. I gathered customer requirements, ensured seamless customer experiences, and collaborated with cross-functional teams to improve CX across the board. Being the main POC for the CX program, analytics, Medallia, Qualtrics - reporting to the CCXO (Head of CX)

Nov 2019 - Oct 2021

Digital Transformation Manager

Enablers.Ai

Redmond, Washington, US

Enablers -An IT company developing cutting edge solutions for the world-leading Telecom OperatorsMy goal was to identify customers' needs, align internal and external stakeholders to deliver client's expectations, and streamline departments in the process. I was actively involved in defining product roadmaps acting as an advisory to the C-Suite.

2018 - 2018

Research Consultant

Boardwalk Leadership

London, London, GB

Boardwalk Leadership UK-An organization focused on helping clients create inclusive cultures with an emphasis on diversity and wellbeing of their talent pool. I helped this London-based organization research women in leadership positions across Higher Education, Government and Private sectors around the globe – a Project commissioned by UK Cabinet Office.

2017 - 2018 ~1 yr

Customer Experience Manager & Founder

Nr Photography

Pioneered an all-female-led wedding photography business and introduced bespoke solutions – from ideation to delivery. My motivation was to empower women to venture into a field that was not conducive for them to work in due to cultural reasons. By the end of this amazing tenure, I had several females trained in the art and science of running the business.

2011 - 2016 ~5 yrs

Technology Consultant

Ibm Global Services

Armonk, New York, NY, US

IBM - A multi-national Fortune 100, IT company.Trusted advisor to global stakeholders. I was actively involved in eliciting business goals and aligning them to customer needs. Leading CX and VoC efforts across departments.

2009 - 2011 ~2 yrs

Lead Technical Writer

Turnotech

Redmond, Washington, US

Turnotech - A global telecommunication technical consulting, services and outsourcing companyResearched end-users and collaborated with Technology, Sales, and Marketing teams to produce reports most suited to each type of audience.

2008 - 2009 ~1 yr
Team & coworkers

Colleagues at Sophos

Other employees you can reach at sophos.com. View company contacts for 1001 employees →

NM Nayana M P Nayana M P Colleague at Sophos Bengaluru, Karnataka, India, India View → MV Meet Vankani Meet Vankani Colleague at Sophos Ahmedabad, Gujarat, India, India View → IM Ian Mathison Ian Mathison Colleague at Sophos Manchester, England, United Kingdom, United Kingdom View → YC Yathish Chandra Yathish Chandra Colleague at Sophos Bengaluru, Karnataka, India, India View → JA Jawed Ansari Jawed Ansari Colleague at Sophos Ahmedabad, Gujarat, India, India View → KT Kevin Thipphavong Kevin Thipphavong Colleague at Sophos United States, United States View → WW William Waghorn William Waghorn Colleague at Sophos Canada, Canada View → ML Mark Laurence Coro Mark Laurence Coro Colleague at Sophos Calabarzon, Philippines, Philippines View → MR Matthew Ritchie Matthew Ritchie Colleague at Sophos Port St Lucie, Florida, United States, United States View → JI Joaide Iglesias Venancio Joaide Iglesias Venancio Colleague at Sophos Angola, Angola View →
2 education records

Nida Rashid education

Master’S Degree, Entrepreneurship And Management

Henley Business School

Bs Cs, Computer Science

National University Of Computer And Emerging Sciences
FAQ

Frequently asked questions about Nida Rashid

Quick answers generated from the profile data available on this page.

What company does Nida Rashid work for?

Nida Rashid works for Sophos.

What is Nida Rashid's role at Sophos?

Nida Rashid is listed as CX and VoC Program Manager | Digital Transformation | Managed CX for TELUS Health, VEON, IBM at Sophos.

Where is Nida Rashid based?

Nida Rashid is based in Toronto, Ontario, Canada while working with Sophos.

What companies has Nida Rashid worked for?

Nida Rashid has worked for Sophos, Telus Santé | Telus Health, Veon, Enablers.Ai, and Boardwalk Leadership.

Who are Nida Rashid's colleagues at Sophos?

Nida Rashid's colleagues at Sophos include Nayana M P, Meet Vankani, Ian Mathison, Yathish Chandra, and Jawed Ansari.

How can I contact Nida Rashid?

You can use AeroLeads to view verified contact signals for Nida Rashid at Sophos, including work email, phone, and LinkedIn data when available.

What schools did Nida Rashid attend?

Nida Rashid holds Master’S Degree, Entrepreneurship And Management from Henley Business School.

What skills is Nida Rashid known for?

Nida Rashid is listed with skills including Software Project Management, Project Management, Team Management, Requirements Analysis, Testing, Adobe Creative Suite, C#, and Mysql.

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