Nida Ul Irrum Email & Phone Number

Lahore, PK

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

• Oversaw the integration of blockchain platforms with existing systems, ensuring seamless functionality and scalability.
• Conducted regular project status updates and maintained clear communication with stakeholders to ensure alignment and transparency.
• Facilitated the adoption of blockchain technologies across various use cases such as smart contracts, supply chain, digital assets, and decentralized applications.
• Monitored emerging trends and innovations in blockchain to propose cutting-edge solutions and maintain a competitive edge.
• Created detailed project documentation, including technical specifications, user guides, and post-implementation reports.
• Fostered a collaborative team environment, promoting knowledge-sharing and innovation within the project team.

Pakistan

• Creating strategies & developing policies that will correlate with the strategic plans.
• Implementing effective processes and standards.
• Managing customer service and ensuring customer retention.
• Overseeing compliance with regulations.
• Tracking and recording operational progress.
• Managing budgets and over-viewing business performance.

Lahore, Punjab, Pakistan

Leading training & development sessions & workshops. Providing facilitation of career counseling, professional skills: communication skills, resume building, presentation skills, recruitment process & succession planning to individuals & groups. Collaborated daily with multiple departments and outside resources to effectively organize workflow.

Lahore District, Punjab, Pakistan

Tokyo, Japan

• Spearheaded multiple blockchain projects from inception to completion, ensuring alignment with business objectives and stakeholder requirements.
• Collaborated with development teams, product managers, and external partners to design and implement innovative blockchain solutions.
• Identified potential project risks and developed mitigation strategies to ensure timely delivery and adherence to budget constraints.
• Maintained regular communication with stakeholders, providing updates on project progress, challenges, and milestones.
• Leveraged in-depth knowledge of blockchain technologies to guide technical discussions and decisions.
• Established and monitored key performance indicators (KPIs) to assess project success and drive continuous improvement.

Lahore, Punjab, Pakistan

• Lead and manage technical projects, ensuring alignment with organizational goals and effective resource allocation.
• Coordinate and conduct group and individual training sessions tailored to staff and organizational learning needs, enhancing team capabilities and performance.
• Routinely evaluate training needs and adjust staff development programs, developing and reinforcing strategies to meet organizational development (OD) needs and program goals.
• Provide marketing, financial, and operational support to maintain strong client relations and monitor company revenue, ensuring sustainable growth.
• Proactively identify and address organizational issues and challenges, employing strategic problem-solving and change management techniques to foster a resilient work environment.
• Develop and implement performance management systems and processes that support employee growth and development, aligning individual goals with organizational objectives.

Manchester, England, United Kingdom

• Evaluating employee performance and identifying hiring and training needs along with the supervision of staff to perform their best.
• Coach and support new and existing Sales Associates
• Communicate with clients and evaluate their needs Analyse consumer behaviour and adjust product positioning and handle complaints from customers.
• Coordinate daily customer service operations (e.g., sales processes, orders, and payments)
• Track the progress of weekly, monthly, and quarterly objectives, Monitor, and maintain store inventory.

Lahore, Punjab, Pakistan

• Led and collaborated with teams across the Network Complaint Department, Operations and Management, Subscriber Management, IR (International Roaming) Team, and Siebel Power Trainer Team to address customer complaints.
• Troubleshot HLS (Switch) issues, configured networks to ensure seamless data transmission, and managed the implementation and upgrades of telecom equipment, hardware, and software.
• Diagnosed and resolved technical issues related to computers, servers, networks, and voice communication systems.
• Served as the IR Team Lead, managing high-profile customer complaints related to international roaming and coordinating resolutions with global partner companies to ensure customer satisfaction.

Lahore, Punjab, Pakistan

Handling all network-related complaints & catering Amis Activation. Installing & configuring computer networks and systems.

Postgraduate Degree, Human Resources Management/Personnel Administration, General

Bachelor Of Engineering - Be, Computer Systems Networking And Telecommunications