Nidheesh Paul Email & Phone Number

India

India

• Led a team (comprising of devs, QAs & designers) to develop a data visualisation dashboard that enables enterprise clients to keep track of their learners and their available licenses. This feature helped improve.
• Achieved 100% adoption by clients within a month of dashboard release
• Owned and helped co-ordinate with data analyst team to build B2B business dashboards on Tableau. This involved requirement gathering & level setting between sales, business, marketing, customer success stakeholders and.
• Led a team (comprising of devs & QAs) to develop a feature that enables enterprise clients to create custom learning paths by uploading and combining their content with Simplilearn’s content. Est. to bring $400,000.
• Conducted workshops with enterprise clients along with UX designers to capture client pain points.
• Analysed and presented process improvements for enterprise sales & post sales workflow by removing manual processes- projected to free Solutioning team’s time by 5% and CSM’s time by 3%.

India- Remote

• Worked towards creating an internal billing module to automate billing/ invoices processes and track revenue forecasts - projected to free up about 10% of the Customer Success team’s time
• Assisted on developing Ematic’s flagship audience targeting product to a viable online pay and usestate. This includes devising onboarding flow, objectives, analytics module, support documents &videos, post-paid SAAS.
• Involved with Product Marketing efforts: creating blogs for Hi-iQ, copy for website & software to drive inbound customers
• Worked with a multi-ethnic and multi-cultural team- Now I know how to say ‘hi’ in 7 language

Abu Dhabi, United Arab Emirates

• Applied Lean Manufacturing principles in production process and decreased Average Resource Idling Time by 10%
• Deep-dived into weekly action plan with internal stakeholders and proposed a new action plan strategy - projecting an increase of Average Daily Production by 25%
• Organised and coordinated the efforts of over 200 employees to increase Average Daily Production by 20%, achieving highest production output per resource
• Designed custom process solutions to increase client inspection pass percentage by 50%

Dubai, United Arab Emirates

• Introduced a new process of digitized inventory system to address site pain points. And within a month, improved Same Day Delivery by 50% to sites within 100 km
• Liaised with internal stakeholders to prioritize projects according to business value and cost
• Conducted routine quality checks with the client to ensure the highest standards of customer experience and satisfaction

Master Of Science - Ms, Management

Bachelor Of Technology (B.Tech.), Civil Engineering

Activities and Societies: Executive-media committee