Senior Implementation Consultant
CurrentSuccessfully implemented MYOB Advanced ERP to multiple businesses. Conducted workshop sessions for the requirement gathering and delivered successful projects. Expertise in various modules including Finance, Sales, Receivables, Payables, Project Management and Payroll. Conducted a fit/gap analysis of the business requirements, identifying areas of misalignment and presented alternative solutions to address the identified gaps. I collaborated to establish and set up diverse integrations with third-party APIs. Provided resolutions by liaising with business and technical staff and extended support organisations for ERP and database problems. Conducted successful training sessions for end users, UAT and GO Live sessions. Specialised in account management and customer retention. Earned favourable customer feedback by offering guidance on diverse business processes and creating process flows to enhance their operations.