Nidhi D. Email & Phone Number

Toronto, Ontario, Canada

Canada

- Established and maintained strategic partnerships with B2B clients, venue partners, and global suppliers, resulting in achieving sales target and better industry relationships. - Identified and pursued new revenue expansion opportunities and maintained sales pipeline, managed budgets for business development & developing value propositions.- Developed compelling pitches, sales strategies and handled RFPs to address client needs and concerns while managing budgets, resulting in a 32% increase in acceptance rate.- Created and tracked sales activity and maintained well-organized documentation and reports in internal systems leading to $850k plus revenue generation in 9 months.

Toronto, Ontario, Canada

- Delivered outstanding customer service to 200+ patrons daily, achieving an average 93% customer satisfaction rating. - Learnt and adopted all SOPs related to the role and any new initiatives, resulting in 90% improvement in operation of all distribution channels.- Clearly communicated policies, procedures and services offered by the restaurant with clients/customers.

Doha, Qatar

- Delivered World-Class Service by cultivating and maintaining relationships with customers and coworkers, resulting in a 97% satisfaction rate. - Exercised initiative by accurately handling multiple tasks simultaneously within tight deadlines during international travel. - Collaborated with over 100 nationalities colleagues to foster an inclusive environment while recommending solutions tailored to individual customer needs. Key achievements• Won the award for ‘Best Candidate’ in Training based on performance indicators such as class participation, individual performance, helping peers, etc.• Received 5 appreciation letters for attention to detail and exceptional onboard performance based on feedback from supervisors (quarterly) and customers.

India

- Developed innovative SEO strategies & Web content for travel industry to generate new ideas every 2 weeks, resulting in increased traffic by 10%. - Evaluated user accessibility across digital platforms improving accuracy rate by 50%. - Analyzed data from Google Analytics reports monthly providing creative solutions that resulted in 10% reduction on bounce rates. - Crafted and optimized copy for Websites & Mobile Apps with Keyword mapping leading to a 20% rise in organic search engine results.

New Delhi, Delhi, India

- Coordinated quotes from external vendors including photography / video, catering and audio-visual needs.- Proposed creative ways to resolve issues faced during initial customer interactions, leading to a satisfaction score increase from 75%-95% in 3 months. - Planned, arranged, organized, and executed events while exceeding client/customer expectations.- Demonstrated ability to trouble-shoot event activities and provide high level of customer service.

Ontario Graduate Certificate In Global Business Management, Business

Dean's list for all semesters | Graduated with Honors Key Courses: Computer Analytical Skills, Quantitative Methods for Management, Human.

Social Media Marketing Specialization, Marketing

Key Learnings: Identify keywords, hashtags, influencers, forums, and virtual communities | Write filter & focus blog | Create and maintain.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Key Courses: Business Studies, Accounting, Micro Economics, Business Law, Business management, Business Organization, Fundamentals.