Nidhi S. Email and Phone Number

• Collaborate with clients to understand their business requirements and design customized Salesforce solutions.• Led the integration of CTI (Computer Telephony Integration) systems with Salesforce, enabling seamless communication between telephony systems and CRM data for enhanced customer service and sales processes.• Contributed to the development of best practices, templates, and accelerators for multiple Salesforce Health Cloud and Field Service implementations.• Orchestrated the implementation of eFax integration within Salesforce, allowing for efficient electronic faxing directly from the CRM platform, reducing manual processes and improving document management.• Designed and implemented Veeva integrations for clients in the life sciences industry, enabling seamless synchronization of data between Salesforce and Veeva Vault for enhanced compliance and regulatory adherence.• Led the integration of Conga Composer and Conga Contracts with Salesforce, automating document generation and contract management processes to streamline sales and legal operations.• Conducted testing and validation of integrations to ensure data accuracy, system stability, and optimal performance.• Provided technical leadership and guidance to development teams during the integration lifecycle, ensuring adherence to best practices and alignment with architectural standards.• Implementation, Configuration, and administration of Salesforce.com Health cloud, Sales cloud, service cloud• Data migration through data loader or API integration• Developed application components using Lightning web components, Aura components.

•Extensive knowledge of Salesforce platform(Salesforce Certified Administrator)•Experience implementing Sales, Service , FSL & Health Cloud solutions from definition to design, post-production support, and training.•Expertise in various administrative tasks involving designing Custom Objects, Fields, Workflows, Process builders, Page layouts, Approval processes using standard wizard withmultiple steps, Reports, and Dashboards•Experience in handling/executing projects using agile (SCRUM) and waterfall methodologies.•Experience in production support, and handling program enhancements in prod environments for resolving priority incidents in a timely manner.•Strong understanding of Object-Oriented concepts with excellent logical skills focused on business needs.•Excellent analytical, problem-solving, and report-drafting skills.•Adaptive communication skills - written, oral, and interpersonal with the ability to work in a team environment.•Customization of standard objects like Campaigns, Accounts, Contacts, Leads, and Opportunities as per business requirements.•Worked with custom workflow, notifications, approval processes, Lightning assessment, and data migration activities.•Developed reports and dashboards for various teams and departments throughout the organization. Guided them with self-service report writing and dashboard maintenance.•Setting up and managing Salesforce Communities. Highly skilled in data migration and cleanup from legacy systems using Data Loader.

• Worked on multiple projects, gathered requirements from business stakeholders and performed process analysis and solution for salesforce implementation• Coordinated with client management and project team to identify and meet project objectives.• Monitored and reported project status and risks using established metrics , requirement gathering and documentation• Assisted in drawing various work/data flows for various projects. • Created Management templates in Excel to present status of projects.• Writing user stories and acceptance criteria in JIRA . • Manage Salesforce application user profile, roles, permission, generating security tokens

• Responsible for Salesforce.com (CRM) configuration, ongoing management, upgrades, and new features, user support, and training • Supported revenue goals per year through customized reporting, business process documentation gathering, and data quality management.• Defined case management process with workflow automation• Facilitated cross-department (sales, marketing, services, and product teams) initiatives to identify opportunities to increase effectiveness and scale business processes.• Creation of Reports, Dashboard, workflows, Sharing rules. • Profiles and object level, field level and record-level security, management of roles and Visibility settings• Email templates in HTML• Enabling quotes and creating a quote template for the sales process

• Developed new business procedures and rules for lead management, co-authored training deck, and support guides.• Coordinated with client management and project team to identify and meet project objectives.• Monitored and reported project status and risks using established metrics, requirement gathering, and documentation.• Assisted in drawing various work/data flows and timelines of various projects. • Created Management templates in Excel to present the status of projects.• Writing user stories and acceptance criteria in JIRA.