1. Achieved a consistent top 2 ranking out of 15 engineers by resolving the most number of resolved IT cases monthly, meeting customer needs exceeding performance targets. 2. Led and executed high-profile projects such as office relocations and events such as The Strokes concert, David Tao concert and International Seafood Expo 2023 by providing event logistics, configuring network settings and preparing technical equipment to meet user's’ specific needs.3. Utilized ServiceNow cloud computing CRM to monitor project progression and track activities, ensuring a smooth and customer-centric delivery process.4. Provided hardware and software support to an array of users across the Hotel, Casino and Expo users, along with office users from various departments, enabling uninterrupted operations and exceptional service quality.

1. 200% to quota - over-achieved on outbound meetings set via cold-calls, LinkedIn and email outreach to sales managers.2. Built prospecting list of target companies and leads via Sales Navigator and Apollo.io.3. Identified Ideal Customer Profile (ICP) and built an outreach strategy to target them (social selling, cold-calling, emails, webinars etc).4. Proficient usage of sales tech - Salesforce, Salesloft, Apollo.io, Lusha, Zoominfo.

1. Inbound B2C prospecting via walk-in customers, online leads and special events - managed sales inquries efficiently by providing intricate details about lesson structures, music teacher and fees etc.2. Utilized Salesforce CRM to streamline marketing efforts, schedule music lessons, book free trials, and track the results of online marketing campaigns, ensuring teachers met and exceeded 100% of their LTH (Live Teaching Hours) targets.3. Cold called existing users to let them know of new 12/24/36 month packages to combat GST % hike - exceeded expected quota as almost 80% of existing customers who picked up signed up for the packages leading to higher LTH numbers for all teachers.4. Followed up on leads generated through online marketing campaigns, ensuring that potential customers remain engaged and moved through the sales funnel.

1. Mined for resumes online and identified potential leads, which involved researching and identifying promising candidates for a career switch into the financial advisory industry.2. Consistently made over 300 cold calls weekly, demonstrating my ability to engage with prospects effectively and deliver compelling messages (attractive basic pay + unlimited commissions + travel and development opportunities)3. Consistently booked interviews between potential candidates and company’s director, earning attractive commissions for every interview attended and candidate onboarded.

1. Met and exceeded the sales target that was set for myself, consistently finding my headshot in the weekly ‘Wall of Fame’.2. Built and fostered strong customer relationships by providing exceptional service (free monthly waxing services etc.)3. Possessed and demonstrated a deep understanding of not only the carwax products I sold but also that of our competitors, so as to make our product standout from the rest during my pitch and demo to prospects.4. Trained newcomers by teaching them the methodology that was bestowed upon me by my trainer, many of whom ended up on the ‘Wall of Fame’.