• Spearheaded comprehensive B2B marketing strategies, driving brand growth and market penetration in the bathroom wholesale and distribution sector.• Managed and optimized multi-channel digital marketing campaigns including SEO, SEM, email marketing, social media, and content marketing, resulting in a 35% increase in online engagement and lead generation.• Conducted in-depth market research and competitive analysis to identify trends, opportunities, and customer needs, informing product… Show more • Spearheaded comprehensive B2B marketing strategies, driving brand growth and market penetration in the bathroom wholesale and distribution sector.• Managed and optimized multi-channel digital marketing campaigns including SEO, SEM, email marketing, social media, and content marketing, resulting in a 35% increase in online engagement and lead generation.• Conducted in-depth market research and competitive analysis to identify trends, opportunities, and customer needs, informing product development and marketing strategies.• Developed and implemented effective lead generation programs, utilizing CRM tools and marketing automation platforms, contributing to an increase in qualified leads and overall growth in sales revenue.• Enhanced brand visibility and reputation through targeted PR activities, partnerships, and thought leadership content, establishing the company as a leading authority in the bathroom industry.• Directed the creation of high-quality content, including blog posts, Photo/ Video shoots, point of sale (POS) materials, and product descriptions, ensuring alignment with brand voice and SEO best practices.• Utilized advanced analytics tools to track and measure campaign performance, providing actionable insights and optimizing marketing efforts for maximum ROI.• Led a cross-functional marketing team, fostering collaboration and professional development, while managing external vendors and agencies to deliver on marketing objectives.• Orchestrated successful trade shows, Open days, and industry events to showcase products and engage with key stakeholders, contributing to increased brand awareness and customer acquisition.• Effectively managed marketing budgets, ensuring cost-efficiency and maximizing the return on investment for all marketing activities. Show less

• Developed and maintained product specifications and technical datasheets, ensuring accuracy and compliance with industry standards.• Assisted in the design, testing, and quality control of new products, contributing to the successful launch of innovative solutions.• Conducted rigorous testing and continuous improvement of existing products to maintain high-quality standards.• Provided expert technical support to sales personnel, aiding in troubleshooting and resolving complex… Show more • Developed and maintained product specifications and technical datasheets, ensuring accuracy and compliance with industry standards.• Assisted in the design, testing, and quality control of new products, contributing to the successful launch of innovative solutions.• Conducted rigorous testing and continuous improvement of existing products to maintain high-quality standards.• Provided expert technical support to sales personnel, aiding in troubleshooting and resolving complex product issues.• Created detailed and informative product issue reports to facilitate prompt resolution and continuous improvement.• Coordinated with suppliers via phone and email to ensure timely and efficient communication and resolution of technical queries.• Managed the company website, social media accounts, and digital marketing activities to enhance online presence and engagement.• Analyzed specified Bills of Quantities (BOQs), plans, drawings, and schedules from the sales team, contractors, and clients to ensure accurate project execution.• Kept abreast of competitor product offerings to identify opportunities for differentiation and improvement.• Promoted the group portfolio of products for upcoming projects, offering alternative solutions to meet client needs.• Provided comprehensive support to the field-based sales team by supplying relevant documentation and technical information to clients.• Collaborated with the New Product Development (NPD) department to design bespoke solutions tailored to client requirements.• Coordinated with purchasing departments to manage stock requirements and negotiate lead times for timely project completion.• Scheduled all deliveries and maintained regular contact with logistics managers to ensure smooth and timely operations.• Managed aftersales issues, maintaining strong communication with the existing aftersales department to ensure customer satisfaction. Show less

• Processed accurate and efficient additions of categories, fleet, customers, suppliers, and stock items in Prophet, ensuring timely updates and data integrity.• Conducted monthly data checks and cleansing to maintain high data quality standards.• Developed a comprehensive understanding of the procurement processes within Global Fruit, facilitating smooth operations.• Managed the Quality department’s mailbox, addressing incoming inquiries and orders, and creating new jobs within the… Show more • Processed accurate and efficient additions of categories, fleet, customers, suppliers, and stock items in Prophet, ensuring timely updates and data integrity.• Conducted monthly data checks and cleansing to maintain high data quality standards.• Developed a comprehensive understanding of the procurement processes within Global Fruit, facilitating smooth operations.• Managed the Quality department’s mailbox, addressing incoming inquiries and orders, and creating new jobs within the system.• Processed and scanned goods received notes for the quality department and other business areas into Prophet, ensuring accurate record-keeping.• Conducted daily audits for all stock within the system, working with team leaders to investigate anomalies and feeding back findings to the quality coordinator for root cause analysis.• Assisted with monthly and annual stock and asset checks, collaborating closely with the quality coordinator.• Monitored and logged all complaints and feedback, ensuring issues were addressed within agreed SLA times. Investigated customer complaints, liaised with suppliers for resolution, and implemented corrective action plans.• Developed an understanding of business reporting requirements, providing backup for weekly and monthly KPIs. Generated daily reports on sales orders processed, overdue purchase orders, non-compliance reports, quotations follow-up, and open service jobs.• Responded to customer complaints received via email and letter, ensuring timely follow-up and resolution in collaboration with suppliers and internal departments.• Liaised with the central Customer Services team and other internal departments to ensure cohesive complaint resolution.• Participated in daily complaint meetings and handled various ad hoc quality assurance tasks as needed. Show less

• Developed and implemented targeted social media strategies to increase event footfall, enhancing brand visibility and engagement.• Tracked and analyzed website traffic, providing detailed reports to improve website optimization and user experience.• Composed and posted engaging online content on the company’s website and social media accounts to drive traffic and audience interaction.• Planned, developed, and implemented effective marketing communication campaigns utilizing the… Show more • Developed and implemented targeted social media strategies to increase event footfall, enhancing brand visibility and engagement.• Tracked and analyzed website traffic, providing detailed reports to improve website optimization and user experience.• Composed and posted engaging online content on the company’s website and social media accounts to drive traffic and audience interaction.• Planned, developed, and implemented effective marketing communication campaigns utilizing the full marketing mix.• Wrote compelling copy for all marketing collateral, including brochures, letters, emails, and website content to effectively communicate brand messages.• Conducted market research and analyzed consumer rating reports and questionnaires to inform marketing strategies and decision-making.• Updated spreadsheets, databases, and inventories with statistical, financial, and non-financial information to ensure accurate record-keeping.• Supported top-level management in organizing various events, ensuring smooth execution and successful outcomes.• Assisted in organizing promotional events and traditional or digital campaigns, attending them to facilitate their success and maximize impact.• Communicated directly with clients, fostering trusting relationships and ensuring customer satisfaction.• Monitored ongoing campaign spends against the budget, keeping accurate records and highlighting variances to ensure financial efficiency.• Produced accurate summaries of total spend at the end of marketing campaigns and conducted detailed ongoing analysis to ensure targets were met.• Undertook daily administrative tasks to ensure the functionality and coordination of the marketing department’s activities. Show less

My task as an ICE workshop facilitator was to provide students with the necessary soft skills and techniques needed in the workplace.Some of the duties include:• Led Dynamic workshop for 1st, 2nd and 3rd-year B.Com Students• Ensured curriculum fidelity by facilitating the curriculum as designed and participated in on-going activities• Administered surveys at the first and last workshop to support the data collection requirements of funding agencies• Planned and coordinated… Show more My task as an ICE workshop facilitator was to provide students with the necessary soft skills and techniques needed in the workplace.Some of the duties include:• Led Dynamic workshop for 1st, 2nd and 3rd-year B.Com Students• Ensured curriculum fidelity by facilitating the curriculum as designed and participated in on-going activities• Administered surveys at the first and last workshop to support the data collection requirements of funding agencies• Planned and coordinated with business leaders of workshops to determine best presenters by module and other curriculum needs before and throughout workshop series• Maintained accurate workshop data, including attendance rosters, evaluations, and other reporting documents• Enabled the students to acquire positive work habits and develop employment‐related skills• Provided students to develop a greater understanding of higher education and career options available to them Show less

• Assisted the Retail Store Manager in planning and implementing strategies to attract customers.• Coordinated daily customer service operations (e.g. sales processes, orders, and payments)• Tracked the progress of weekly, monthly, quarterly and annual objectives• Created and managed the store's operations capital budget and expenses• Regularly updated store inventory keeping up with changing customer behavior and market trends• Monitored and maintained store inventory•… Show more • Assisted the Retail Store Manager in planning and implementing strategies to attract customers.• Coordinated daily customer service operations (e.g. sales processes, orders, and payments)• Tracked the progress of weekly, monthly, quarterly and annual objectives• Created and managed the store's operations capital budget and expenses• Regularly updated store inventory keeping up with changing customer behavior and market trends• Monitored and maintained store inventory• Communicated with clients and evaluated their needs• Analyzed consumer behavior and adjusted product positioning• Handled complaints from customers• Created reports, analyzed and interpreted retail data, like revenues, expenses, and competition• Conducted regular audits to ensure the store is functional and presentable Show less

• Worked closely with clients and their brands to develop and implement tailored marketing and advertising campaigns aimed at boosting customer engagement and brand visibility.• Conducted both primary and secondary research to identify market trends, target customer preferences, and competitive landscape, informing strategic decisions.• Created and executed comprehensive marketing strategies to enhance client awareness and drive brand recognition.• Liaised with internal marketing… Show more • Worked closely with clients and their brands to develop and implement tailored marketing and advertising campaigns aimed at boosting customer engagement and brand visibility.• Conducted both primary and secondary research to identify market trends, target customer preferences, and competitive landscape, informing strategic decisions.• Created and executed comprehensive marketing strategies to enhance client awareness and drive brand recognition.• Liaised with internal marketing managers and sales teams to develop cohesive strategies that increased client satisfaction and campaign effectiveness.• Ensured strong brand presence across both online and offline media channels, enhancing overall brand perception.• Researched competition and identified opportunities for growth, providing actionable insights to clients.• Designed and implemented marketing and advertising campaigns for new products and services, contributing to successful market launches.• Assisted in developing effective media campaigns and selecting appropriate distribution channels for optimal reach and impact.• Updated product pricing to align with clients' long-term objectives, ensuring competitive positioning and profitability.• Participated in organizing promotional events to positively present clients' brands, enhancing market visibility.• Monitored competition and provided innovative ideas to differentiate client brands.• Measured ROI and KPIs, assisting in the preparation and management of clients' digital marketing budgets.• Acquired leads to expand the client database, supporting business development efforts.• Reviewed packaging and positioning of products, suggesting improvements to enhance market appeal.• Reported to the manager on the results of digital marketing and advertising campaigns, providing insights for continuous improvement. Show less

My main focus in the Customer Service Retention team was to Retain new prospects and to develop long term relationship with the organization. As a customer service representative, some of the duties include: • Open and maintain customer accounts by recording account information• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or… Show more My main focus in the Customer Service Retention team was to Retain new prospects and to develop long term relationship with the organization. As a customer service representative, some of the duties include: • Open and maintain customer accounts by recording account information• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Maintaining financial accounts by processing customer adjustments• Recommended potential products or services to management by collecting customer information and analyzing customer needs• Contributed to the team effort by accomplishing related results as needed• Managed large amounts of incoming calls• Identified and assess customers’ needs to achieve satisfaction• Built sustainable relationships of trust through open and interactive communication• Provided accurate, valid and complete information by using the right methods/tools• Meet personal/team sales targets and call handling quotas• Handled complaints, provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution Show less

My task as an intern was to find prospective clients and provide them financial planning, wealth management, Portfolio management, and Tax Planning services.As a sales and marketing intern, some of the duties include: • Performing market analysis and research on the latest trends.• Assisting with daily administrative duties.• Designing and presenting new social media campaign ideas.• Monitored all social media platforms for trending news, ideas, and feedback.• Prepared… Show more My task as an intern was to find prospective clients and provide them financial planning, wealth management, Portfolio management, and Tax Planning services.As a sales and marketing intern, some of the duties include: • Performing market analysis and research on the latest trends.• Assisting with daily administrative duties.• Designing and presenting new social media campaign ideas.• Monitored all social media platforms for trending news, ideas, and feedback.• Prepared detailed promotional presentations.• Helped with the planning and hosting of marketing events.• Researched and evaluated competitor marketing and digital content.• Contributed to the creation of mock-ups, presentations, email campaigns, and social media content.• Examining the current service plan portfolio – flagging underperforming contracts and develop actions plans to correct• Contacting past and present customers, understanding their processes/requirement and recognizing new potential.• Collected quantitative and qualitative data from marketing campaigns• Perform market analysis and research on the competition• Help distribute marketing materials• Manage and update company database and customer relationship management systems (CRM) Show less

As an intern, I administered Psychometric tests to Government Employees using Questionnaires, Surveys, and other consulting Tools. • Carried out research and data collection to understand the organization• Interviewed the client's employees, management team and other stakeholders• Ran focus groups and facilitated workshops• Prepared business proposals and presentations• Identified issues and formulated hypotheses and solutions• Presented findings and recommendations to… Show more As an intern, I administered Psychometric tests to Government Employees using Questionnaires, Surveys, and other consulting Tools. • Carried out research and data collection to understand the organization• Interviewed the client's employees, management team and other stakeholders• Ran focus groups and facilitated workshops• Prepared business proposals and presentations• Identified issues and formulated hypotheses and solutions• Presented findings and recommendations to clients• Implemented recommendations or solutions to ensure the client receives the necessary assistance to carry it out• Managed projects and programs• Lead and manage those within the team, including analysts• Liaised with the client to keep them informed of the progress and to make relevant decisions on how to improve work ethics Show less