• Serve as a Level 2 Engineer specializing in server security, data center operations, and endpoint security within my current company.• expertise in implementing and providing L2 support for Trend Micro products, including Apex One, Deep Security, Email Security, Web Security, EDR/MXDR, and Trend Micro Vision 1.• Conduct product demonstrations and on-site Proof of Concept (POC) activities to showcase the value of Trend Micro solutions, collaborating closely with the core… Show more • Serve as a Level 2 Engineer specializing in server security, data center operations, and endpoint security within my current company.• expertise in implementing and providing L2 support for Trend Micro products, including Apex One, Deep Security, Email Security, Web Security, EDR/MXDR, and Trend Micro Vision 1.• Conduct product demonstrations and on-site Proof of Concept (POC) activities to showcase the value of Trend Micro solutions, collaborating closely with the core team.• Support critical security infrastructure, manage escalations, and promptly address incidents and malware outbreaks in coordination with the Incident Response (IR) team.• Communicate effectively and maintain comprehensive documentation, ensuring transparency by delivering timely reports to stakeholders on all activities, including POCs and implementations.• Prepare and submit daily, weekly, and monthly reports to keep stakeholders informed of progress and achievements.• Pursue continuous learning to stay updated with the latest products and technologies, maintaining a proactive approach to uphold the highest standards of service and security for the organization. Show less

In my role as an IT Support Engineer, I have been actively involved in the Radiology Partners project, where I take on a range of crucial responsibilities. My primary focus includes managing servers and overseeing the security and integrity of critical PHI (Protected Health Information) databases.To facilitate efficient data exchange and communication, I work with HL7 (Health Level Seven) and Mirth technologies, ensuring that healthcare information flows seamlessly and securely between… Show more In my role as an IT Support Engineer, I have been actively involved in the Radiology Partners project, where I take on a range of crucial responsibilities. My primary focus includes managing servers and overseeing the security and integrity of critical PHI (Protected Health Information) databases.To facilitate efficient data exchange and communication, I work with HL7 (Health Level Seven) and Mirth technologies, ensuring that healthcare information flows seamlessly and securely between systems. Additionally, I serve as the primary source engineer during the IST time zone, playing a pivotal role in maintaining the project's operations and ensuring the smooth functioning of IT infrastructure. Show less