Nidia De Lara is a Hotel Management at Candelaria10. She is proficient in Alemán and Inglés. Colleagues describe her as "Nidia es una excelente profesional con la que tuve el placer de trabajar en mi etapa como director de Iberostar Ciudad Blanca. En su primer año como guest service se le asignaron tareas que ejecutó correctamente y logro entender el rol a la perfección. Empatica con el cliente, constante en su trabajo, responsable, participó en la mejora de la satisfacción general del hotel dando un correcto seguimiento a todos los clientes y posicionando al complejo como el mejor resort de la cadena en Mallorca. La recomiendo sin duda como guest service y estoy seguro que allá donde vaya realizará un trabajo impecable." and "Puedo recomendar a Nidia como una persona de absoluta confianza para poder desempeñar cualquier labor que se le proponga. Altamente cualificada, muy responsable, tenaz en la consecución de objetivos, seria en trabajo y excelente compañera de equipo. Sin duda recomendable para cualquier puesto que se le proponga."
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Hospitality Property ManagerCandelaria10 Jan 2019 - PresentCadiz, Andalucía, España -
Guest Service ManagerIberostar Group Feb 2015 - Jan 2019Palma De Mallorca Y AlrededoresAmbassador of the Iberostar brand within the hotel and the main meeting point between the brand, employees and customers. The main objective is to increase customer satisfaction and loyalty. Resolved guest incidents and suggestions to ensure issues were addressed and resolved before departure. Managed the hotel’s online reputation by monitoring and responding to reviews and coordinated with the departments to ensure seamless experiences and high satisfaction. Analyzed customer satisfaction reports with ISC/ReviewPro to improve service quality. -
Cross Training ManagementIberostar Group May 2018 - Sep 2018Assisted in comprehensive hotel operations, incluiding budgeting, SAP management, and environmental quality standards. Supported hygiene and food safety compliance HACCP, contributed to PRL documentation control, and participated in occupational health initiatives. Helped enhance team performance through effective training and work climate improvement. -
Guest ExperienceBarceló Hotel Group Nov 2014 - Feb 2015Canarias, EspañaPersonalized attention to 'my Barceló' members and VIP's, assigning rooms, creating a personalized experience from arrival to departure, communicating and coordinating with the different departments.Maintained direct communication, efficiently resolving incidents and addressing guest suggestions. -
Front Desk ReceptionistMar Hotels Group Jun 2014 - Nov 2014Palma De Mallorca Y AlrededoresAssist with check-in and check-out processes, including handling payments and issuing keys.Manage reservations and the hotel occupancy.Collaboration with the different guides of the Tour Operators.
Frequently Asked Questions about Nidia De Lara
What company does Nidia De Lara work for?
Nidia De Lara works for Candelaria10
What is Nidia De Lara's role at the current company?
Nidia De Lara's current role is Hotel Management.
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