Niek is a seasoned business driven professional with extensive experience in global management roles. He had several senior managment positions at Customer Success and Supporting companies that focused their efforts on improving customer journeys with the aim to deliver the best customer experience. Niek is passionate and highly driven to unravel complex customer service challenges and translate them into deliverable go-to-market solutions. Niek is an enthusiastic charismatic manager, communicator and decision taker that acts and works well on strategic levels as well as on operational levels as a highly driven senior project-manager. Taking his down to earth mentality in consideration, for Niek it is not so much the job title in which he wants to be recognized but more the challenge and the achieved (team) efforts that gets him excited. In order to perform at his best, Niek always looks for assignments that do contain some complexity, are highly noted on the strategic agenda and will have impact on the organization, in the marketplace and last but not least the results. Currently Niek is on the lookout for a new project or permanent assignment that are in line with his passion and interests.areas of expertise: #Leadership, #management, #CXmanagement, #Customerjourney, #profitandlossmanagement, #Solutionselling, #Bidmanagement, #Clientmanagement, #businessdevelopment, #sales, #executive, #newbusiness, #Contractnegotiation, #customerexperience, #customercentricity, #customersatisfaction, #customerexperiencemanagment, #BPO, #exceedingcustomerexpectations, #generalmanagementReorganization & Crisis management