Population: 242,000 - Employees: 2,200 - Staff: 68 FTEs, 5 Contract - Ops Budget: $23.7MShaped technology strategy and led culturally diverse team of 68 FTEs, and 5 contractors. Data Center, Enterprise Applications, End-User Computing, IT Project Management (PMO), Development, Public Safety Communications, Telecom, and GIS. Aligned IT strategy to the City’s priorities focusing on economic development, community engagement, organizational efficiency, and city service delivery. Experience with Texas DIR vendors and contracts.• Spearheaded strategic governance process that provides transparency to leadership and maximizes the business value of technology.• Instilled a team-focused culture in IT that recognizes service and innovation; experienced low post-COVID turnover of less than 2% during a period when many organizations experienced >10-15%.• Launched multi-year modernization of infrastructure and applications impacting 40+ departments and 2,000+ employees resulting in improved services, higher reliability, and resilience / continuity of operations. o Workday HCM, Payroll, Recruiting, Learning, Time Tracking o Utility Billing CIS o Cloud-based work and asset management systems o Data center infrastructure o Enterprise fiber optic network o Regional P25 public safety radio system• Launched Cybersecurity program to protect data and critical City services o Recruited CISO and established security team. o Implemented multi-year cybersecurity program to achieve CIS Critical Security Controls o Achieved 100% compliance with State of Texas Cybersecurity• Collaborated on Smart City and Innovation initiatives o Cloud-based development review, permitting, and code compliance system. o Advanced traffic management system and NoTraffic intelligent traffic detection system o Mobile app for constituent services and community information• Recent awards: HDI Pinnacle Award for Support, Databank Government Modernization Award

PROMOTED TO CHIEF INFORMATION OFFICER in November, 2011Plan and implement IT Infrastructure strategy. Initiatives included data center modernization, continuity of operations planning, system upgrades, and remote work capabilities.

Created short- and long-term technology strategy to support sales growth, e-commerce business, and production efficiency.Accomplishments:• Implemented new ERP and EDI systems / upgrades with aggressive timeline.• Developed and implemented e-Commerce strategy (B2B & B2C).

Crafted technology strategy for leading civil construction firm. Strategy focused on positioning technology to achieve growth objectives, modernizing data center operations, and eliminating expenses that were not aligned with growth strategy.Accomplishments:• Directed application and infrastructure modernization resulting in efficient quote-to-contract process, 60% improvement in system reliability and 45% improvement in support response times.• Initiated strategic cost optimization initiatives to identify and eliminate wasteful expenses resulting in 25% cost reduction.

Led Data Center, Network Operations (NOC), Service Desk, PMO, Compliance and Facilities Management teams for industry-leading wireless messaging carrier. Strategic initiatives included network expansion to meet growth objectives, implementing technology governance to manage cost, and quickly completing post-merger consolidations to maximize value.• Led multiple large-scale / multi-location data center consolidations, infrastructure modernization, and application modernization initiatives following mergers.

• Configuration, deployment, and support of end-user computing technology

• System integrator for computer-based video editing and animation systems.

Led the Customer Support and Product Training team for leading manufacturer of peripheral products for Apple Computers. Applied Engineering closed in 1994.