Key Responsibilities:✨ Strategic Leadership:Architecting and executing a comprehensive customer strategy that aligns with Komo's overarching business objectives.Cultivating a customer-centric culture that permeates every facet of the organization, ensuring a relentless focus on customer success.✨ Customer Success Mastery:Overseeing and optimizing customer success programs, driving maximum value realization and satisfaction.Achieving exceptional Net Promoter Scores (NPS) and Net Revenue Retention (NRR) through innovative retention strategies and customer engagement initiatives.✨ Cross-Functional Collaboration:Collaborating seamlessly with cross-functional teams, including sales, marketing, and product, to ensure a unified customer journey.Leading initiatives that enhance overall customer satisfaction, loyalty, and the seamless integration of customer feedback.✨ Innovation and Solutions Leadership:Spearheaded the development and implementation of cutting-edge solutions that address evolving customer needs.Leveraging data-driven insights to identify opportunities for continuous improvement and innovation, ensuring Komo remains at the forefront of customer success.✨ Executive Relationship Management:Cultivating and nurturing executive-level relationships with key clients, acting as a strategic advisor.Providing valuable insights and solutions to drive mutual success and establish long-term partnerships.✨ Customer Advocacy and Brand Loyalty:Transforming satisfied customers into passionate brand advocates.Establishing and nurturing customer communities to foster engagement, loyalty, and a sense of belonging to the Komo Technologies brand.✨ Continuous Improvement and Adaptability:Establishing a culture of continuous improvement by actively seeking and implementing customer feedback.Ensuring organizational agility and adaptability to swiftly respond to evolving customer needs and industry trends.

Key Achievements:✨Strategic Revenue Growth:Orchestrated a remarkable 117% year-over-year revenue growth, positioning Komo Technologies as an industry frontrunner.Fueled market expansion initiatives, capturing new business and fortifying relationships with existing clients.✨Sales Methodology Design:Spearheaded the design and delivery of a cutting-edge sales methodology and framework, optimizing the entire sales lifecycle.Introduced innovative strategies that enhanced sales team efficiency, elevated conversion rates, and maximized revenue potential.✨Net Revenue Retention Mastery:Achieved Net Revenue Retention (NRR) rate of 144%, with a strategic customer-centric approach and the success of upsell and cross-sell initiatives.Implemented robust customer retention programs, ensuring sustained loyalty and recurring revenue streams.✨Cross-Functional Collaboration:Established cross-functional collaborations to align marketing, sales, and customer success efforts seamlessly.Fostered a culture of collaboration, resulting in streamlined processes, improved customer experiences, and accelerated revenue growth.✨Strategic Partnerships and Alliances:Forged impactful strategic partnerships with key industry players, amplifying Komo Technologies' market presence.✨Customer-Centric Approach:Designed a customer-centric philosophy throughout the organization, emphasizing long-term value over short-term gains.Implemented initiatives that enhanced customer satisfaction, leading to increased referrals and positive brand advocacy.✨Executive Leadership and Vision:Provided inspirational executive leadership, guiding teams through periods of rapid growth and market evolution.Envisioned and communicated a clear path for sustainable revenue generation, ensuring alignment with organizational goals.

Pleased to be Mentoring and helping the SaaS sales stars of tomorrow transition into our industry through the Launchpad Academy

Your Goal. Our Mission.We operate at the intersection of people, process and performance. Our experience, passion and shared ambition for growth are the key ingredients to maximise your business success.We believe strategy, leadership, operations and enablement need to work together as a holistic process to create greater efficiency and effectiveness for your go-to-market teams. And as critical components of scaling success, it is vital that these functions maintain a strong relationship with each other - and are embedded early in the journey.As a lead management consultant I help our clients with:StrategyGo to Market Operations and EnablementConsulting & advisory servicesLeadership coaching & developmentProject managementTalent strategy & capability developmentWe believe in partnering with our clients to enable them to Go Next Level.

*Set strategy and new principle operating priority around Customer Value*Conceptualised new Sales Competency Framework for CS to align Post-Sales teams globally*Developed and launched our internal L&D program for Customer Success in APAC*Created a culture of learning and development through workshops and online learning.*Brought both Corporate CS Segments together for the first time to drive talent development pathways, alignment with Sales, and unified GTM to drive Customer Value.*Reporting on CSO forecast and results *Lead the product launch of LinkedIn Stories with a focus on Employee Advocacy and Employer Branding - one of only 3 markets done globally.*Implemented Account Prioritisation matrix and account planning framework*Executive Sponsorship on Key Accounts

I joined LinkedIn to take up Leading both the Corporate SMB and Search+Staffing Customer Success Teams for Australia and New Zealand.* Repositioned Internal teams as Key, Commercial and Strategic Partners to all Internal Stakeholders* Customer Success seen as Advisors helping transform our Customers into employers of choice, to help attract, develop and retain the best people in the market. * Inspiring a growth mindset and instilling Operational Rigour and Customer Success discipline* Strategic Planning and Accountability allowed business to over achieve* Churn Down YoYThe launch, development and implementation of a deeper set of Customer Success disciplines has allowed many of the team to grow their careers to new levels, and to continue to be seen as industry leaders in both CS and in Talent-Centric platform organisations globally.

Leading the Client Success teams for APAC Region.Delivering Industry leading Client Success. Nurturing and Developing talent to achieve potential. Creating Career Pathways into other departments and roles. Leading Change from Support to a SaaS Success Model.Consistently delivering and maintaining an NPS client satisfaction score in the high 70'sStart up and fast growth company expertiseStrategic thinking & innovatingStrategy executionLeadership and team buildingSales Alignment

Lead the Support team in all areas, whilst also developing new solutionsResponsible for all SLA's and leadership of Technical Onsite teams nationally.Management of secure encryption keys for our clientsOversight of On/Offsite support for all clients nationwideHandle team for Technical sales support for national sales team.

Lead the Support team in all areas, whilst also developing new solutions Manage and handle secure encryption keys for our clientsWrite and update training manuals for all productsDesign and Implement training for clients and staffLiaise with the Product engineers on possible improvements, and identifying potential bugs/faultsManage and perform all maintenance and repairs of all existing hardwareManage and perform upgrades to firmware on all devicesOn/Offsite support for all clients nationwideTechnical sales support for national sales team.

Attending to the needs of small businesses, in the realm of Social Media. Everything from Concept, Strategy, Implementation, Management and Consultations. Community management and engagement. Strong belief in Social engagement. Customers include Grandmas Bar Sydney, The Wild Rover, MAD PIZZA e BAR & Revivol.

Managing day to day operations, rota's and 30+ staffStock management and consolidationMenu creation and innovationStructuring staff training and competitions