Worked as Application Support Specialist/Consultant with key responsibilities below for a US Telecom client.Application Maintenance and Support:- Provide first and second-line support for business applications.- Monitor application performance and uptime, taking corrective action as necessary.- Troubleshoot and resolve application issues reported by end-users or identified through monitoring tools.- Escalate complex issues to third-party support or software vendors when necessary.- Assist with application upgrades, patches, and maintenance activities.User Support and Training:- Respond to user inquiries regarding application functionality and troubleshoot problems.- Provide guidance and training to end-users on the proper use of applications.- Document common issues and resolutions in a knowledge base for future reference.Incident and Problem Management:- Record, track, and document all support requests in a helpdesk or ticketing system.- Conduct root cause analysis for recurring issues and implement long-term solutions.- Collaborate with other IT teams to resolve incidents and prevent future occurrences.Collaboration and Communication:- Work closely with application developers, IT teams, and business stakeholders to understand requirements and implement solutions.- Communicate effectively with non-technical users to explain issues and resolutions.Documentation and Reporting:- Create and maintain detailed documentation for application support procedures, configurations, and troubleshooting steps.- Prepare regular reports on application performance, support requests, and incident resolution.

Worked as a Research Engineer and System Administrator of High-Performance Computing servers.Role:Create and configure Virtual Machines based on project or user requirements.Manages and monitors different kinds of servers using OpenManage and VMWare VSphere.Design and develop hardware or software for specific project.Design 3D models based on project requirements and print using 3D Printer.

Worked as a system consultant for developing Instrumentation Systems based on different project requirements. Roles:Designing a system with integration of hardware and software.Designing of SQL Database Model depending on usage based on data usage on each projects.Development of web and mobile applications for remote viewing and downloading of data.Fabrication of different kinds of hardware for project specific requirements.