Niel Patrick Montenegro Email & Phone Number

Taguig, NCR, PH

As a Technical Support Analyst at Ever.ag, I provide technical assistance for dairy management and supply chain software solutions. The solutions I support vary from mobile applications to on-farm analytics, to manufacturing scheduling and receiving software.

Taguig, National Capital Region, Philippines

Assist new hire with Google products and processesReport daily, weekly and monthly report to client

Taguig, National Capital Region, Philippines

Monitored, troubleshot,diagnosed camera systems and completing reports, updating and improving existing systems.Maintained equipment inventory, including processing RMAs and ordered new equipment for faulty devices. Participated, responded and updated in monitoring, updating and maintaining tickets in a Salesforce ticketing system.Signed off on closed.

Bacolod, Western Visayas, Philippines

Conducted activities and lessons based on ESL teaching methodologies.Encouraged and engaged students to speak in English. Compiled accurate records of student performance with positive impact and provided 100% completion rate.

Bacolod, Western Visayas, Philippines

Exercised and organized procedures that optimize the customer experience and to determine necessary action. Assisted customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. Identified issues and escalated if needed and contacted other departments for assistance and keeping.

Bacolod, Western Visayas, Philippines

Assisted customers with multiple issues related to GSM technology devices. Resolved technical issues under a limited amount of time. Generated and sign off on closed tickets with the user to include follow up specifically to the end user. Update, track and escalate the ticket to appropriate levels/group for resolution as required. Performed troubleshooting.

Bacolod, Western Visayas, Philippines

Performed cabling installations, including new commercial data, voice, Fiber Optic and tested systems and performs signal verification.Engaged in support of access to network/wireless and applications both on the network. Followed standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application.

Bacolod, Western Visayas, Philippines

Assisted customers with multiple issues related to GSM and CDMA technology devices.Resolved technical issues under a limited amount of time.Generated and sign off on closed tickets with the user to include follow up specifically to the end user.Update, track and escalate the ticket to appropriate levels/group for resolution as required.

Processed and validated liquidated assets and liabilities of government agencies.Classified and organized the government files and prepared for audit.Build productive internal and external working relationships.