Niels Dunning Email & Phone Number

Omaha, Ne, Us

Omaha, Ne, Us

Glen Allen, Va, Us

● Accelerated onboarding with Provenir, boosting project efficiency by 10% across five teams and enhancing operational efficiency by 20% through solution structure analysis impacting six departments.● Created over 25 user stories and feature designs, improving clarity for development teams and reducing revisions by 20%, while aligning credit strategies across departments to improve compliance metrics by 15% and operational efficiency by 20%.● Utilized JavaScript to integrate Provenir, increasing decision-making speed by 30% and directing data analysis and issue escalation to identify trends and enhance product quality.● Leveraged SQL and Python for data analysis and visualization, creating dashboards and reports to inform stakeholders and support decision-making, while maintaining tracking systems for escalations, bugs, and resolutions to improve documentation and project monitoring.● Conducted technical due diligence, assessing project scope, timeline, and resources to establish milestones and deliverables, collaborating with cross-functional teams to address critical production issues and enable proactive issue resolution.

Indianapolis, In, Us

● Managed the end-to-end delivery of six complex technical projects, aligning Agile practices with organizational goals, and achieving a 98% delivery rate.● Collaborated with product owners and engineering teams to prioritize backlogs and deliver high-value features, leading to a 15% increase in user adoption.● Directed API development and integration, streamlining data flows between internal and third-party systems, enhancing system scalability by 40%.● Conducted risk assessments and implemented mitigation strategies, ensuring project adherence to budget and timeline constraints.● Championed process automation initiatives, reducing manual tasks by 25% and accelerating project delivery timelines.

Omaha, Nebraska, Us

● Collaborated with the finance department to create credit risk models, improving financial forecast accuracy by 15% and reducing credit losses by 10% through in-depth portfolio performance analyses.● Designed automated reporting systems, cutting manual reporting time by 50%, and implemented an early-warning system for at-risk accounts, reducing delinquencies by 8%.● Spearheaded decision engine analysis and optimization efforts, enhancing processing efficiency and decision accuracy across financial operations while managing large-scale data projects using SQL and Python.● Conducted root cause analysis and escalation management for decision engine anomalies, collaborating with cross-functional teams to resolve issues, prevent future problems, and develop comprehensive dashboards and visualizations for strategic decisions.● Executed technical due diligence to assess potential improvements, optimize project milestones, and align resources to business objectives, ensuring data-driven project execution and presenting quarterly credit risk review findings to senior management for informed decision-making.

Omaha, Nebraska, Us

● Developed and executed credit policy enhancements, leading to a 15% improvement in portfolio quality, while conducting risk assessments for new products and contributing to the successful launch of four new credit products.● Partnered with IT to enhance decision engine performance, reducing processing time for credit applications by 20%, and acted as a liaison between business and technical teams to ensure project alignment with strategic objectives.● Trained and mentored junior analysts, improving team productivity by 25%, and led quantitative analysis to assess credit risk, leveraging SQL and JMP to model risk scenarios, identify risk factors, and inform risk management strategies.● Utilized advanced data visualization techniques to present risk insights and trends to executive teams, supporting data-driven policy and decision-making, and collaborated with engineering teams to refine data collection and analysis processes for credit risk assessment.● Performed proactive investigations of data anomalies, enhancing data integrity and system performance, and implemented corrective actions based on analysis findings, continuously refining processes to mitigate risks and optimize operational efficiency.

● Resolved customer complaints with an average satisfaction rating of 90%, significantly improving brand loyalty.● Managed a database of over 1,000 customer inquiries, ensuring timely and accurate responses.● Collaborated with the IT team to improve online user experience, leading to a 15% increase in website traffic.● Analyzed customer feedback and developed actionable responses.● Facilitated cross-departmental communication, ensuring that customer concerns were addressed swiftly and effectively.

Dearborn, Michigan, Us

● Trained new hires in customer service procedures and systems, leading to a 10% increase in team efficiency.● Researched and resolved inquiries, concerns, and complaints, regarding technical issues and account services reducing the e-mail backlog from 10,000+ waiting to current.● Provided training programs and assistance to employees regarding electronic billing, on-line credit application and account access, other technical questions and concerns, as well as software and systems used, reducing call time and increasing customer satisfaction. ● Acted as employee satisfaction representative during which the satisfaction rate was raised by 25%. ● Developed rules settings for the KANA and Talisma Decision Engine software.