Julio Nieto Email & Phone Number

Palma, Ib, Es

Palma De Mallorca

Ensure the effective process of all types of car rental transactionsParticipate in all areas of employee managementIncrease the market penetration of the branch ans increase revenueActively participate in the training and coaching of the Management, Teamleaders, Rentals Sales Agents and all other staffsOrganize and facilitate daily briefings and weekly meetings to keep employees motivated and informed of business operationsProvide exemplary customer service

Palma Y Alrededores, España

Ensure adherence of the organization's daily activities and medium plans to established policiesForge and maintain relations of trust with partners and brokersReport and work closely with the General ManagerDevelop all staff to deliver the highest levels of customer service and ensuring high customer satisfactionOversee daily operations of the business unit and organizationEngage in the creation and implementation of a strategy designed to grow the businessCreate and implement Company processes

Palma De Mallorca

Plan, co-ordinate and control the activities of the Customer Care team to maintain and enhance customer relationships and meet organizational and operational objectives.Develop and implement customer service policies and procedures.Define and communicate customer service standards.Direct the daily operations of the Customer Care Team.Plan, prioritize and delegate work tasks to ensure proper functioning of the department.Review customer complaints.Identify and implement strategies to improve quality of service, productivity and profitability.Evaluate and performance manage staff.identify staff training and coaching needs.

Parcbit

Development and performance of all sales activities. Management sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base.Recruiting and training sales staff. Monitoring the team's performance and motivating them to reach targets.

Management and coordination Amadeus Altea system, Interline Crew, Special Request, Emergency Coordinator, and Training Manager for Sales Service Center and Airport Tickets Offices.

Business development for new networking areasLead planning and implementation of Project's in the Contact Center and IT areas

IT, Nego Fares, Booking On-line and Ticketing Service Management.

Coordinación procesos de fabricación y laboratorioControl Calidad según Normativa ISO

Psicología

Education record