Nieves Gómez Paz Email & Phone Number

Charecroft Hall, Rockley Road W12 8Pg London

Provide high quality administrative and office support, assist with operational activities, andengage with the project's stakeholders.Main duties and responsibilities:- To provide high-quality project administration and office support for the effective delivery ofproject operations.- Regularly update the project’s monitoring systems and support the elaboration of monitoringreports by providing data and case studies.- Organise, service and take minutes at meetings; this might include taking the lead on a specificproject activity such as the Maternity Champions.- Actively participate in the recruitment and training of volunteers, and support the capacitybuilding of project staff and volunteers.- Design promotional materials such as leaflets, posters, and programme of activities.- Manage the project’s social media outlets and publications so that health and wellbeingmessages and activities are widely communicated to staff, volunteers, residents, and healthprofessionals.- Deputise on behalf of the Project Manager, when necessary.- Be willing to work occasional evenings or weekends.- To assist with the organisation and delivery of in-house and outreach project activities; thisincludes liaising with residents, coordinating logistics and carrying out risk assessments.- Assist in all duties related to Charecroft Hall maintenance; including the patio-garden.- Ensure the health and safety of staff, volunteers, partners, and service users in the communityhall and during outreach activities.- Undertake any other duties as direct by the Project Manager.

London, England, United Kingdom

I work closely with the Project Manager and volunteers to deliver outputs and outcomes of the project. I’m the leader of Maternity Champions and the lead volunteer for Community Champions. Activities include:• Help to recruit and induct Community and Maternity Champion volunteers. • Actively assist in project delivery including events, regular activities, public health campaigns and community research. • Carry out centre support duties, including general maintenance, updating noticeboards, brochures and informational materials. • Contribute to the planning and evaluation of project activities.• Support the manager with organising and running fundraising events for external charities.• Organise resources and supplies for sessions. • Responsible for delivery of programme activities and managing volunteers for 4 weeks at the absence of the manager (March 20018). Key holder for the hall. Record petty cash expenditure.• Engage in outreach activities to increase participation of local residents in the project activities. • Create and update monitoring of project activities.• Produce publicity materials such as posters and flyers. • Manage social media platforms (Facebook, Instagram, Twitter). Create written, graphic, and video content and seeking out new ways of connecting with audiences.• Work with partnership with external organisations and internal project within UPG.• Attend relevant training, meetings and conferences. e.g. Annual Community Champion Conference (speaker at the question panel).

Manhattan, New York, United States

- Supported teachers as a teacher assistant while attending the sessions with my toddler, providing assistance in engaging parents.- Helped in organizing and delivering special events for families, creating memorable experiences.- Crafted goodies to provide creative materials for families to enhance their engagement and enjoyment.- Coordinated parents in diferent activities, fostering a sense of community. I ended up being the parents coordinator. - Promoted to parents' coordinator, overseeing parent involvement and facilitating communication and collaboration among parents and coordinating the relationship between parents and the organization.

County Dublin, Ireland

- Dynamic start-up specializing in the distribution of authentic Spanish ingredients.- Played a pivotal role in expanding the business, catering not only to customers seeking ingredients but also to those eager to learn and experience Spanish culinary traditions.- Organized and hosted engaging tasting events, providing customers with memorable culinary experiences and introducing them to the diverse range of Spanish flavors.- Built a strong customer base through exceptional customer service, fostering lasting relationships with individuals.- Oversaw day-to-day operations, including inventory management, marketing strategies, and financial planning.

Madrid, Community Of Madrid, Spain

I played an integral part in building and maintaining strong relationships with clients, fostering trust, and acting as a trusted advisor. My responsibilities encompassed managing projects, accounts, and business development strategies in collaboration with resellers, manufacturers, and corporate teams. I ensured seamless coordination and alignment between stakeholders to achieve client objectives.Key Responsibilities:- Built and maintained strong relationships with clients, fostering trust and long-term partnerships.- Acted as a trusted advisor to clients, offering strategic insights and recommendations to drive their business objectives.- Collaborated with resellers, manufacturers, and internal teams to develop and execute business development strategies.- Prepared progress and forecast reports, providing updates to internal and external stakeholders.- Resolved any issues faced by customers and promptly handled complaints to ensure client satisfaction.- Negotiated contracts, pricing, and service agreements to ensure mutual success.- Oversee administrative and financial processes of the clients.- Conducted regular business reviews with clients to identify areas for improvement and growth.- Stayed updated on industry trends, competitor activities, and emerging IT solutions.Achievements:- Successfully expanded the client base by securing new accounts and driving customer referrals.- Consistently achieved and surpassed sales targets, through effective account management and upselling opportunities.- Received positive feedback from clients for delivering exceptional customer service and technical support.

I was committed to providing exceptional customer service by phone/email, preparing compelling client offers, and efficiently processing orders. I worked diligently to resolve any issues that arose, demonstrating my dedication to delivering outstanding sales support.I consistently prioritized prompt response times and streamlined workflows to ensure fast and efficient service delivery.

Madrid, Community Of Madrid, Spain

Key Responsibilities:- Managed a team of customer service representatives, ensuring efficient and effective delivery of services to policy holders.- Supervised and ensured the smooth operations of the Call Center during late evening shifts as the sole supervisor, overseeing the performance of all agents and maintaining the proper functioning of the call center to ensure customer satisfaction.- Monitored and evaluated team performance, providing regular feedback and coaching to enhance customer satisfaction.- Oversaw the resolution of escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.- Analyzed customer service metrics and prepared reports for management, highlighting key insights and recommending action plans for improvement.- Maintained up-to-date knowledge of insurance products, policies, and procedures to effectively address customer inquiries and provide accurate information.- Conducted training sessions for the team, fostering skill development and improving overall performance.

Madrid, Community Of Madrid, Spain

Key Responsibilities:- Handled customer inquiries and provided assistance regarding insurance policies, claims, and coverage options.- Selected as a member of an elite team entrusted with attending to VIP clients and those with sensitive needs, including handling delicate matters such as death reports.- Recognized as a top-performing Customer Service agent, earning multiple awards for exceptional service and maintaining professionalism.- Demonstrated excellent communication skills by effectively addressing customer concerns and resolving issues in a timely manner.- Utilized company software and systems to access customer information, process transactions, and update policy details.- Participated in ongoing training programs to enhance product knowledge and improve customer service skills.