Molina Healthcare Medicaid business was acquired by DXC Technology, effective date - Oct 1, 2018.DXC Technology's Healthcare arm was acquired and later formed a new company named, Gainwell Technologies.

Delivery Management in summary involves Building a clear & improved interface with Business Stakeholders, Vendors for providing one point of contact for Services in production and accountable for end-to-end delivery.• Accountable for the delivery of services and projects. Also, fully accountable for Operational Stability (Availability & Performance) for responsible systems/area.• Plan for cost efficient service deliveries based on the defined services• Translate business needs into orders and technical solutions• Execute agreed plans and have the operational control of all ongoing Ericsson IT related projects. • Report and govern ongoing projects and Ericsson IT service delivery operations with business stake holders.• Establish and agree the IT budget for the respective area/region/site/organization• Responsible for securing the local roadmaps when applicable• Responsible for securing the deployment of the solution• Financial forecast and follow-up• Ensure best practice knowledge sharing.• Accountable for RCA (Root Cause Analysis) towards Stakeholders• Control IT processes like Incident, Problem, Change and Capacity Management for managed applications• Act as an escalation point for the business stakeholders for issues with Services/Solutions/Products in operations.• Provide the business with a single-point of end-to-end operational accountability.-Additional Initiatives: Part of Working group for driving "Global IT - Operational Quality Improvement plans" for business critical applications across all landscapes. The work group is part of constantly evolving an IT organization and its Operations infrastructure. Driving Data Validation & Scope of reduction task for Total Cost of Operations for IT Process & Tools Core Team.

• Playing full time role of IT Delivery Manager for applications within IT Process & Tools area within Ericsson IT organization. As additional activity performing Analyst tasks of reporting, governance with suppliers and ITIL processes.• Drive and manage improvements of the operations including operational demands and orders.• Translate business needs into orders and technical solutions• Govern the operational supplier relationships and supplier SLAs, handle regular meetings with suppliers on SLA discussion.• Pro-actively drive dialogue with the internal stakeholders on, short-term topics. • Support business practice and product management in converting mid and long term business needs into functional and non-functional requirements.• Weekly & Monthly reporting for IT on summary from Delivery Management.

Main Responsibilities:-• To ensure maximum possible service availability and performance• To provision customer network services on core equipment• Mainly dealing with services running on Production Servers (Unix & Windows)• To provide support services for Engineering and other technical teams• Handling Production Change Call, which deal which Change Management for specific change to be implemented or not.• Implement Production Change request once approved from change management team.• Handling Incident, Problem & Changes coming through & routing it to appropriate team with action plan.• Fault handling and escalation (identifying and responding to faults on Client’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).

• Provide problem determination / problem source Identification.• Provide remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration of IBM Products.• Experience with Lotus Notes Version 7.0. 8.02. 8.5 and Domino Servers.• Identify known defects and solutions to resolve problems. Provide assistance on supported product known defects for which available corrective service information and program fixes are available. • Identify suspected defects and engage product specific development teams to assist in resolution.• Provide assistance with questions regarding product documentation related to the supported products.• Interpret online manuals regarding IBM code and application interfaces.• Collaborate with other support centers and business units to provide seamless problem resolution.

Worked at iGate as Intern towards the completion of Master's in Computer Application. Job responsibilities included gathering client requirements and then in turn co-coordinating with different teams for technical aspects/information requirement related to project as specified by client and work towards development of application.