Vinay Nigam Email & Phone Number

Pune, Maharashtra, India

Starting with Service through Zoho software managed all India dealership for achieveing excellence in service, Transfered to handle EXIM & Logistics, Managed effectively all imports from China without attracting any penalty. Worked closely with CHA & bonded warehouses. Transfered to dealer development for expanding network base, working with the aim to double the base in 6 months time, Also handling call centers in exploring HNI, Automobile & digital data collected from different sources.

Pune

Closely working with market dealers, managing the dealership on profitability, Innovative approach in achieving customers satisfaction, Process oriented customer relationship management, Product improvement in close working wit R&D and production, Empowering dealers and customers by providing DIY videos. Worked closely in sebior management team in various projects including new product development and technology innpovation like product customisation by incusion GPS, loading solution etc.

Kolkata

Service Management,Managing provisions of fastest solution to customer concerns so as to enhance their owning experience.Profit Center Operations, Ensuring profitability at dealers’ end through effective service & cost control measures/ enhancing productivity through introducing automation in workshops/ service stations.Managing channel partners operations for effective service management to provide quality technical service assistance to the customers.Further strengthening the network by identifying and appointing more service partners like service stations/ dealer workshops in upcountry locations so as to enhance penetration & reach of service network.Planning marketing activities to achieve volume estimations and review effectiveness.Organizing promotions like telemarketing, direct contact schemes, free check-ups, customer meets, events etc. to enhance service quality in the region. Customer Relationship Management by enhancing customer satisfaction matrices through on-time delivery of products and services, building and maintaining healthy business relations, ensuring maximum customer satisfaction.Feedback Management by analysing root cause effects of field data/ repeated specific complaints and taking out solution. Sharing product improvements notes / service circulars to dealers and their workshop staff. Collating information on product performance through various technical feedback reports.People Management, Conducting training programmes to enhance operational efficiency of workforce, focusing on technical & customer care aspect.