Nigar Kulbas Email & Phone Number

Tallinn, Estonia

• Provide leadership, direction, and guidance to the product team;• Managing the day-to-day activities of the team;• Build and maintain a high-performing team culture;• Foster professional growth and development of team members;• Prioritize product features and enhancements based on customer feedback, market trends, and business goals;• Promote a culture of innovation and continuous improvement within the product team;• Encourage experimentation and exploration of new ideas and technologies;• Conducting quarterly performance assessments, setting goals and providing feedback;• Advocate for user-centric design and product decisions that enhance the customer experience;• Creating a pleasant working environment that inspires the team;

Estonia

• Preparation of various daily/weekly/monthly reports, related to payment methods, transactions, bonuses;• Monitoring of correct workflow on a daily basis; • Investigating and resolving various payment related matters and assisting clients regarding payment related questions;• Monitoring and testing new payment systems, also troubleshooting after the launch;• Communicating with payment system providers and third party vendors • Communication and coordination with various departments within the company and third parties for issue resolution;• Work process administrative management;• Statistics/performance reports;• Management and development of client relations;• Recruiting team members;• Encouraging/maintaining team spirit and positive employee relationships;

Estonia

• Processing incoming and outgoing payments via various payment methods on a daily basis; • Investigate and resolve various payment related matters and assisting clients regarding payment related questions;• Identify improvements and suggest solutions for the system and daily processes, communicating these to the management;• Support the rest of the Payments Team with ad hoc requests and routine duties;• Communicating with payment system providers and third party vendors • Handling payments via banks and e-wallets;• Work process administrative management; • Responsible for analyzing bonus campaigns from Payments Department perspective; • Reporting; • Management and development of client relations; • Opening trading accounts, document control, validations; • Communication with clients via email;

Port Baku

Azerbaijan

• Respond to questions and issues from users regarding existing functionality, accuracy, support and possible usage of reports• Ensure, that the reporting aspect of financial statements is accurate• Examines and evaluates purpose and content of business reports to develop new, or improve existing format• Responsible in ensuring reporting IT standards are met (beta and final product) • Troubleshooting/support per user’s requests or departmental requests• Develop and manage a centralized reporting process by:• Testing and documenting solutions• Evaluate the existing reports and reporting tools• Assessing current state• Create training and communication plans• Develop ways to enable the reuse of reporting tools across projects through a centralized approach• Translate complex business requirements into a functional solution

• Design and manage graphical scripts to implement services• Testing of new VAS services and campaigns• Responsible for developing new services and campaigns in the Value Added Services (VAS) Engineering Team using AMDOCS applications• Provide troubleshooting support, daily reports, and resolve problems and complaints from the Call Center and Customer Care Departments concerning the live services and campaigns

Azerbaijan

• Distributed billing requisitions to associates on daily basis• Provided reports to Distribution Department, control of dealers storehouse, goods and IT storehouse by SQL queries and daily reports• Provided scratch and money (loading) cards to the Distribution Department on request• Provided new range of mobile numbers for customers to the Distribution Department and VIP/Gold Club and prepared them for sale• Controlled and managed the all goods, storage incomes and outgoings in Sales Report• Provided monthly reports and IT storehouse inventory (IT Storage – place where all goods are: loading cards, Subscriber Identity Module cards (SIM cards)) to the Distribution Department

Azerbaijan

• Provided various reports to all departments at Bakcell Ltd., and provided Customer Care and Call Center ad-hoc queries from the database• Provided reports, worked with producers of TV Voting Shows, such musical TV Shows like ‘Azeri Star’, ‘New Star’• Distribute billing requisitions to associates on daily basis• Prepared and maintains the daily operations for accurate and timely data entering of requisitions

Azerbaijan

• Managed all customers of Bakcell by GUI (Graphical User Interface), entered and managed information in Customer Contract System• Provided SIM (Subscriber Identity Module cards) duplicates by changing IMSI (International Mobile Subscriber Identity) in case of lost mobile number by customer’s request, and changed customer status on request by the Customer Care Department to suspended, closed, stolen• Responsible for processing the invoices for VIP/Gold Club

Azerbaijan

• Responsible for the nightly processes - backup, billing cycle, and printed invoices for VIP/Gold Club• Monitored and maintained the bank payments server• Supported Call Center Department (number history, reset products/features)

Master, Oriental Studies

Activities and Societies: Persian Philology

Bachelor, Oriental Studies

Education record