Nigel Allison Email & Phone Number

Leeds, England, United Kingdom

Project managed the seamless upgrade of all assigned LexisNexis customers to the new Lexis+ UK product, effectively collaborating across multiple sectors including in-house legal teams, local government, academic institutions, and law firms.Recommended process improvements that resulted in a smoother transition to Lexis+ UK.Delivered product demonstrations of Lexis+ UK, highlighting the new features and enhancements compared to legacy services.Took ownership of and triaged any issues that arise following the upgrade, coordinating with engineers and product developers as needed.Facilitating meetings between authentication engineers and academic institutions to develop a project plan and gather comprehensive information regarding their unique login requirements.Trained new members of the team, assisting them with answering customer queries and explaining internal processes.Proactively engaging with all internal teams to ensure affected stakeholders were fullyaware of the process and status of specific customers that are upgrading to Lexis+ UK.

Leeds, England, United Kingdom

Manage an account base for both academic institutions and barristers who subscribe to a range of LexisNexis Solutions. Conduct training sessions individually and as part of a group to equip clients with the requisite knowledge base and understanding of LexisNexis products / services to maximise usage of LexisNexis services.Keep abreast of current market trends to conduct insight lead discussions.Renegotiate contracts with existing clients with a view to increasing revenue by upselling new services.Developed strong relationships with key stakeholders within the business.Regularly liaise with law firms to market LexisNexis products and ascertain needs to help provide a tailored service. Have in-depth knowledge of the business and its offerings as well as the offering of other key players in the market.

Himachal Pradesh, India

Managed the implementation and building of a chicken coop for the sale of eggs to the local community.Sourced buyers for eggs.Undertook economic survey of local businesses and households to aid with future projects.Outlined project that fitted Educare's operating philosophy.Interacted with local community to understand their needs and requirements.

Leeds, United Kingdom

Volunteered to join a newly established team managing the banking needs of 800 customers.Gained in-depth knowledge of customer’s short, medium and long term financial aspirations.Given the geographical diversity of my customers I regularly keep up to date with geopolitical and economic events.Adhered to high levels due diligence as some clients are resident in high-risk countries.Formed strong relations with offshore banking operations including Coutts International.

Leeds, United Kingdom

Managed an identified portfolio of private customers with liquid assets in excess of £50,000 or annual incomes greater than £100,000.Conducted structured reviews with clients at a minimum of once per year to identify customer needs. Performance objectives include income generated, adherence to regulatory procedures and customer service.

The focal point for relationship managed clients.Handled customer enquiries on a wide range of issues in a professional manner and with the appropriate degree of technical knowledge.Supported business development by identifying customers' needs that generate high-quality investment and banking leads to Private Investment Managers and Mortgage Advisors.After being nominated by other staff members I have twice won the employee of the month award.