Nigel Babbage Mbcs Mitol Email & Phone Number

Yeovil, GB

Greater London, England, United Kingdom

Self Study

I have been using Artificial Intelligence, Generative AI, and applying to my daily work to improve efficiency, and standards.

In this role, my primary responsibility was to offer support and coverage for the two full-time HKPR instructors. This involved assisting in the delivery of the course and managing the necessary administrative tasks, ensuring the smooth operation and effectiveness of the training programme.

• Partnering with diverse local businesses, I spearhead the design and execution of customised Microsoft Dynamics training, integrating Prompt Engineering techniques. This specialised training targets role-specific.
• Conducted a comprehensive Training/Learning Needs Analysis across various business departments to accurately identify and address required learning needs.
• Facilitated knowledge development through diverse channels, ensuring engagement across the entire business.
• Developed a range of materials to support ongoing training and knowledge retention as the business transitioned into Business as Usual (BAU).
• Effectively managed the learning and training schedule, ensuring timely and efficient delivery of educational programmes.
• Incorporated the use of Large Language Models (LLMs) in training methodologies, enhancing the learning experience with advanced AI-driven tools.

London, England, United Kingdom

London, England, United Kingdom

In my role, I spearheaded the development and delivery of specialised training for superusers on the newly integrated CONNECT records management system, a pivotal tool that replaced eight distinct reporting systems. My responsibilities extended to leading a significant upskilling initiative for trainers, adopting a 'Train the Trainer' (TTT) approach to.

As the Site Lead, I managed 3 Team Leaders and a team of ten engineers across various Navy sites in the UK. This role was pivotal in overseeing the delivery of the largest technical refresh implementation ever undertaken in the history of the Ministry of Defence (MOD).

My role was part of the Business Change Team introducing Microsoft Dynamics 365 CRM in a phased implementation approach into KPMG.During the first phase of implementing Microsoft Dynamics 365 to 11,000 users across the UK offices we introduced an integrated, data-driven solution to manage and maintain customer relationships.Presented classroom training to.

I delivered training to Hanson employees and contractors during the rollout of Motorola GPS devices, integrating them with the SAP and Fleet system SyncroTESS. My approach to classroom training catered to groups with diverse levels of technological understanding, ensuring inclusivity and maintaining the interest and enthusiasm of all participants..

Delivered various Microsoft SharePoint courses in a classroom environment.

As part of the UK-wide technology desktop and mobile device upgrade programme across Lloyds Banking Group I was involved in resolving first day technical issues as raised by the users.

• Responsible for the delivery of the training programme for a secure Government account as part of a multi-million pound system and software programme refresh. The following was achieved:
• Worked as the account liaison with the client’s in house training team resolving queries and concerns, empowering change as part of the programme.
• Collaborated with project managers and clients to develop the training project plans to fit a realistic timeline.

Development and delivery of training courses for the rollout of Kerridge K8 CRM and Distribution systems throughout the SIG Plc group

Training Lead. Creating system administration, maintenance and user training guides for a public sector account.Developed blending learning package as part of 10M pound mobile communications system.

Training Lead. Creating system administration, maintenance and user training guides for a public sector account.Developed an interactive learning package as part of multi million pound mobile communications systems uplift.

Development and delivery of training courses for the rollout of Kerridge K8 CRM and Distribution systems throughout the BSS group

London, United Kingdom