Nigel Beasley Email & Phone Number

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Risk Manager, Data Management, Decision Systems & Infrastructure within TSB Risk based in Edinburgh. I was initially responsible for managing, controlling, maintaining and updating Excess Management, which was one of the key Unsecured Credit Risk Decision Systems formerly used by TSB to manage sanctioned and unsanctioned overdrafts and make pay/no pay decisions. I managed the team and the Excess Management rule base for the Retail and Commercial portfolio accounts.In the latter half of 2016 I worked on migration related activities for the replacement decision systems including data derivation and mapping, drafting and documenting process and procedures documentation for the new Systems i.e. Experian PowerCurve PCO and PCCM, FICO Triad and PRE Pay/No Pay systems.In addition to the above, for the last couple of years I've had responsibility for producing/updating the team's mandatory annual returns and reports aswell as working on regulatory and compliance matters, representing the team on key compliance and strategic projects including PSD and PSD2 (Payment Service Directive), PAR (Payment Account Regulations), GDPR (General Data Protection Regulation), Desktop Transformation, and laterly, IRB (Internal Ratings Based) and TRIM (Targeted Review of Internal Models) carrying out analysis, providing input, documenting requirements and managing changes.

Specialising in consultancy on payment systems and the payment card industry -particularly in risk management, Fraud Management, Authorisations, EMV Chip - Contact and Contactless, Portfolio Management, Collections, Platform Conversions and Product Start Ups.TSYS and TS2 a specialty - in depth knowledge of TSYS TS2 Consumer and Commercial platforms, systems and value added products gained from twelve and a half years working at TSYS predominantly in client consulting, fraud and conversions.Over 10 years experience of FICO Falcon and Triad products.

Had Global responsibility for TSYS’ suite of fraud management products, which included proprietary and partner products from MasterCard, Visa, FICO, Arcot, and RSA. Supported TSYS business development projects that aligned with strategic planning. Worked with sales, clients, relationship management teams, consultants and outside parties to define domestic and international growth strategies, product marketing positioning objectives, pricing strategies, partnerships, communications, industry events and strategies for all TSYS Fraud products and services. Was responsible for monitoring and analysing market trends, divisional performance, and international goal attainment. Other key responsibilities included:-• Ownership, direction and management of Fraud Product strategy, roadmap, innovation, budget and P&L. • Building products and services from existing ideas and helping to develop new ideas based on industry experience and contact with customers and prospects. • Devising a fraud product strategy to protect existing global fraud product revenues.• Developing comprehensive business cases for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.• Owned, managed, and communicated product roadmaps for each assigned product, including collaborating with delivery, sales, and relationship management teams on prioritization, development and ongoing costs of delivery, and market positioning.Key Skills*Change Management *Project Management *Analysis *Strategy *Marketing & Sales*Program Management *Business Case *Pricing *Presentation *Relationship Management*Product Management *Communication *Influencing *Negotiating *Vendor Management*Stakeholder Management *Budget/P&L *Prioritising

My role and key responsibilities included:• To identify business needs, products and potential partners • To select products and partners• Negotiate commercials and determine/agree client pricing • Manage commercials, service proposition and contract production (with input from Procurement and PSDM), and the stakeholder in the partner boarding project. • Ongoing responsibility for safeguarding existing revenue, partner roadmap, strategic relationship, co-ordination of sales activities (new name and existing clients), and geographic/service extension.• Manage all partner contract renewals.

Specific TSYS business product ‘owner’ and subject matter expert (SME) for the whole of the European client base primarily for TS2 Consumer and Commercial risk modules and value added products and services. Remit covered any area or product within TS2, but was predominantly in the risk area, where I was the primary TSY Europe business product owner and subject matter expert for fraud (including Cardguard, ADS and Falcon), credit bureau reporting, card management, collections, portfolio management (Triad and Probe), EMV chip card, authorisations and queue management.Other responsibilities include:-• Working independently as the highest level business and technical expert providing both internal and external consulting services.• Interfacing with senior management and representatives internally and externally • Analysis and evaluation of business and/or technical requirements• Providing guidance to clients and TSYS on system and product use/set up when providing solutions or enhancing performance.• Conversions support e.g. discovery sessions; options advice; data mapping; training; etc.• Providing solutions of value to the client to enhance revenue/decrease costs

TSYS risk consultant and subject matter expert for the European client base for TS2 Consumer and Commercial risk modules and value added products and services. I was the primary TSYS Europe subject matter expert for Fraud (including CardGuard, ADS and Falcon), Account Boarding, Credit Bureau Reporting, Collections, Portfolio Management (Triad and Probe), EMV Chip Card, Authorisations and TS2 Queue Management.The role also involved providing proactive client consultancy for existing products and identifing organic project revenue opportunities for Business Expansion (Sales) and Relationship Management with the existing client base. I supplied clients with a number of innovative solutions and recommendations to improve performance/revenue and/or reduce expenditure.

Attachment to Incident & Problem Management to initially work in a select team of senior specialists responsible for resolving high priority issues for a large newly converted client. The team and I were successful in meeting our assigned targets and fulfilling the goals set by senior management and client.My role in the final quarter of 2008 was to provide consultancy and training to several new and existing clients on risk related matters and projects.

The prime function of my role was to provide technical and business expertise, advice, consultancy and training in some of the key Risk modules and Value Added Products (VAPs) on TS2 Consumer and Commercial Platforms to internal teams and externally to clients in the following areas – Authorisations and Tandem, EMV Chip, Collections, CardGuard & Authorisation Decision System (TSYS Fraud rules, monitoring and management products) including Falcon scoring, operator & system access security, TSYS Queue Management System, Security Fraud, Triad and Probe behavioural score based systems. Key responsibilities and achievements include:• Responding to internal and external requests for support, providing consultancy and/or assistance with research and resolution of complex, high profile issues; questions and projects.• Worked on two Dutch client conversions and assisted with data mapping and options selection and set up. • Provision of training and consultancy on new functionality or optimising existing functionality e.g. provision of a collection forum for a major client; authorisations and fraud reviews with Irish and Dutch clients; pre and post conversion on-site support to several recently converted clients; option selection with recommended set up of Authorisation and EMV Chip options and parameters, Triad, and Collections for new European clients; Fraud and CardGuard training and consultancy to new and existing clients.• Reviewing client risk process and settings and provision of feedback and recommendations on existing set up and process with recommendations on changes and improvements where applicable. • To support client facing activities in conjunction with other key TSYS teams and individuals e.g. meetings and presentations encompassing sales, projects, conversions, new product launches, and workshops with senior management and executives.

Attachment to the Sales Team working on TSPRIME Issuing and Acquiring Sales to new and existing clients.I was responsible for obtaining and identifying client business requirements for conversion to, or launch on, our TSPRIME Processing Platform. This included leading or supporting pre-sales support activity including discovery sessions; review of client processes and requirements; gap analysis; documenting system and set up requirements and interfaces; recommendations and solutions.

Managed a team of six Senior Issue Analysts, who supported the following Risk modules – Authorisations, Collections, Fraud and Risk Management, Account Applications Entry, Card Management and Interfaces. My key responsibilities were:• To oversee and manage the team’s workflow providing direction and guidance as necessary in resolution of issues and questions raised by clients, allocating resources and workloads as required. • To ensure correct procedures and methodology were followed so that issues were resolved and completed in line with Issue Resolution Methodology and within SLAs to clients’ satisfaction. • To review those methodologies and procedures inherent in the resolution and adhoc process on an ongoing basis and progress ideas/recommendations for improvements. • To act as a point of reference and escalation for the team – both internal and external.• To monitor team performance on a daily basis and provide daily/weekly MI to Director of Client Services as required.• To develop and maintain strong working relationships with internal teams and external client contacts.• To develop team members and undertake regular reviews and annual appraisals.• To represent CBS at monthly client business review.

I was the subject matter expert for Authorisations and my primary responsibility was to service the needs of clients by providing instruction, advice and assistance on all Authorisation matters, and to own, investigate and resolve all issues raised within specific timescales/SLAs. In addition, I was responsible for maintaining clients’ Authorisation Option settings for all card Bin ranges on TS2 and Tandem, and was responsible for completion and implementation of projects they submitted. Whilst in this role I developed close relationships at all levels - internally and externally - with key contacts, and a good working knowledge and understanding of card management; risk tools such as Falcon and Triad; fraud prevention rules and systems; and EMV chip.

Leeds, United Kingdom

One of four Shift Managers responsible for managing a split site Call Centre on a 24/7, 365 days basis, primarily providing authorisation of debit and credit card transactions for merchants, but also a range of specialist services for the NatWest Group and their cardholders. The core functions encompassed both Acquiring and Issuing.Identifying and making recommendations on improvements to authorisation process and fraud prevention.Project management experience gained on several major projects including a new job evaluation system, the NatWest ‘Chip Card’ initiative, Investors In People accreditation, transfer of the Authorisation Service from three sites to two, and upgrade of the Aspect telephone system at both sites.Represented Authorisations at meetings with senior management of both merchants and the Bank. Hosted merchant visits and provided presentations on the Authorisation process.Responsibility for ensuring Authorisation Operational Plan was delivered and budgets met.Line manager for two senior supervisors and five team leaders.