Nigel Boddy Email and Phone Number
With over 15 years of experience in IT service delivery and project management, I have developed a deep understanding of driving successful technology projects and strategies. My career spans roles where I've led cross-functional teams in delivering complex technical solutions, ensuring seamless integration and system performance for a diverse range of clients. I excel in bridging the gap between technical and non-technical stakeholders, skillfully managing risks, and fostering collaboration to achieve business objectives.As an IT Support Manager and Service Delivery Manager, I have a proven track record in managing both Waterfall and Agile projects, enhancing operational efficiency, and increasing customer satisfaction. I thrive on challenges, transforming technical complexities into streamlined, user-centric solutions. My hands-on approach in leading strategic initiatives, from infrastructure upgrades to implementing efficient workflows, has consistently driven improvements in service delivery and team performance.Highlights of my career include:Leading a team of IT professionals at Computer Courage, developing strategic IT solutions for over 100 clients, and significantly enhancing customer satisfaction and service efficiency.Successfully owning and operating a franchise, where I implemented innovative strategies to increase profitability by 40%, demonstrating strong business acumen and leadership skills.Managing a major home remodeling project, showcasing my project management expertise in budgeting, planning, and execution, focusing on delivering quality results.Specialties include:IT Service Delivery ManagementTechnical Project and Program ManagementCross-Functional Team LeadershipStrategic IT Planning and ImplementationClient Relationship ManagementAgile and Waterfall MethodologiesRisk Management and Problem SolvingI am seeking opportunities where I can leverage my extensive experience and skills in IT service delivery and project management to drive technological innovation and operational excellence. My goal is to contribute to an organization's success through effective leadership, strategic planning, and a commitment to delivering high-quality solutions.
Shelter Insurance Companies
View- Website:
- shelterinsurance.com
- Employees:
- 3290
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Technical Support SpecialistShelter Insurance Companies May 2024 - PresentUnited States
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Self EmployedSelf-Employed Jan 2021 - May 2024Jefferson City, Missouri, United StatesManaged and executed a major home remodeling project, which included planning and executing major sub-projects, keeping them on budget, coordinating vendors, and completing major portions of the construction work.
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Owner/OperatorPapa Murphy'S Franchisee Association, Inc. Jun 2018 - Oct 2020Pittsburg, California, United StatesHandled all operations of a Papa Murphy’s franchise. Oversaw all aspects of the franchise’s operations, including staffing, payroll, and accounting, ensuring smooth day-to-day functionalitySuccessfully increased profitability by 400%.Led and trained a team of twelve, fostering a collaborative environment and ensuring high standards of customer service and operational efficiency. -
Information Technology Support ManagerComputer Courage Jan 2015 - Jun 2018Emeryville, California, United StatesLed a team of 12, including Network Admins, System Admins, Desktop Support Techs, and Project managers in providing comprehensive technical support and developing strategic IT solutions for over 100 clients. Managed end-user training, oversaw critical infrastructure projects, and nurtured client relationships, ensuring optimal system performance and business continuity.Developed and implemented an efficient issue workflow for ticket submission, triage, completion, and escalation, significantly enhancing customer satisfaction and reducing missed tickets and SLA breaches.Created tailored IT strategies for a diverse client base, aligning with individual business needs and security requirements.Established and managed a robust project management process, encompassing scope development, execution, and budgeting, ensuring project success and client satisfaction.Fostered strong client relationships and led a skilled team, driving continuous improvement in service delivery and team performance. -
Senior System AdministratorEverynetwork, Inc. Mar 2011 - Jan 2015San FrancsicoLed strategic planning and project management initiatives, focusing on system enhancements and client solutions. Managed comprehensive projects for Venture Capital firms, coordinating large-scale upgrades and system integrations and overseeing critical IT infrastructure maintenance. Initiated, planned, executed, controlled, and concluded a range of short and long-term projects, achieving key deliverables within time and budget constraints.Coordinated large-scale software and hardware upgrades, focusing on strategic planning and efficient execution, significantly enhancing system capabilities and performance. Oversaw the administration and maintenance of critical IT infrastructure, ensuring robust, reliable, and secure operations. -
System AdministratorMicromenders Jan 2007 - Mar 2011San Francisco Bay AreaServed as a key IT strategist and project manager, providing comprehensive system administration and consulting services. Led a variety of projects and initiatives, ensuring efficient IT operations for clients across diverse sectors, including construction non-profit, real estate, law, healthcare, and finance.Crafted and implemented It solutions for client accounts, enhancing their operational efficiency and system reliability.Initiated, planned, executed, and concluded both short-term and long-term IT projects, demonstrating adeptness in managing timelines, resources, and client expectations.Coordinated large-scale software and hardware upgrades, overseeing the design and maintenance of server and virtual environments to optimize IT infrastructure.Provided tailored support and resolutions for varied client bases, ensuring effective IT strategies were in place and aligned with specific industry needs.
Frequently Asked Questions about Nigel Boddy
What company does Nigel Boddy work for?
Nigel Boddy works for Shelter Insurance Companies
What is Nigel Boddy's role at the current company?
Nigel Boddy's current role is IT Support technician | IT Help Desk Manager | Project Management Professional.
Who are Nigel Boddy's colleagues?
Nigel Boddy's colleagues are Joann York, Jake Amos, Geri Graves, John Mica, Joshua Thompson, Scott Stephan, Diane Boyd.
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Nigel Boddy
Project, Safety Management & Hvac Expertise, Analytical Thinker & Leader In OperationsRosemount, Qld1advminingtech.com.au -
Nigel Boddy
United States -
Nigel Boddy
Saint Paul's Bay, Malta
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