Nigel Boddy Email & Phone Number

With over 15 years of experience in IT service delivery and project management, I have developed a deep understanding of driving successful technology projects and strategies. My career spans roles where I've led cross-functional teams in delivering complex technical solutions, ensuring seamless integration and system performance for a diverse range of clients. I excel in bridging the gap between technical and non-technical stakeholders, skillfully managing risks, and fostering collaboration to achieve business objectives.As an IT Support Manager and Service Delivery Manager, I have a proven track record in managing both Waterfall and Agile projects, enhancing operational efficiency, and increasing customer satisfaction. I thrive on challenges, transforming technical complexities into streamlined, user-centric solutions. My hands-on approach in leading strategic initiatives, from infrastructure upgrades to implementing efficient workflows, has consistently driven improvements in service delivery and team performance.Highlights of my career include:Leading a team of IT professionals at Computer Courage, developing strategic IT solutions for over 100 clients, and significantly enhancing customer satisfaction and service efficiency.Successfully owning and operating a franchise, where I implemented innovative strategies to increase profitability by 40%, demonstrating strong business acumen and leadership skills.Managing a major home remodeling project, showcasing my project management expertise in budgeting, planning, and execution, focusing on delivering quality results.Specialties include:IT Service Delivery ManagementTechnical Project and Program ManagementCross-Functional Team LeadershipStrategic IT Planning and ImplementationClient Relationship ManagementAgile and Waterfall MethodologiesRisk Management and Problem SolvingI am seeking opportunities where I can leverage my extensive experience and skills in IT service delivery and project management to drive technological innovation and operational excellence. My goal is to contribute to an organization's success through effective leadership, strategic planning, and a commitment to delivering high-quality solutions.